Button's Heating Inc.

Our furnace and airconditioner was installed in a very
efficient manner with excellent clean-up by the crew
of Todd, Bill, Jonahan and Jared. Good job guys.
The wife and l would recommend this outfit to any one looking for a wonderful installation.

Button's is a top notch company. They are professional, polite, courteous, clean and efficient. We interviewed 6 companies and Button's stood way out above the others. Because we were replacing just about every piece of heating and cooling equipment we had (as well as converting from oil to gas), it was important to us that the installation be done properly. The thing that sold us on Button's was that the installation crews consisted of sons of the owners and long-time employees. Our crew (Todd, Jerrod, John) were outstanding. Great guys, who knew their jobs inside & out. They were friendly, polite, considerate and very skilled at their trade.
They went above and beyond our expectations and were very careful not to let any of our furry creatures out the door. It was an absolute pleasure doing business with Button's and we will continue using them for all our annual maintenance. Thanks to all the gang at Button's - David, Rick, Todd, Jerrod, John, Mark - we enjoyed having you in our home. All the best for continued success.
P.S. Everything works perfectly.

We have used Button's Heating for several years for our AC & Furnace maintenance even though they weren't the original equipment installers. They came highly recommended by friends & have lived up to that recommendation in many ways. They are punctual, extremely courteous, respond promptly in emergency situations, are tidy when working, advise about all potential rebates & do the appropriate claims filing, explain all work before & after & explain products that are best suited (price & efficiency) for the job.

Replaced electric furnace and central air with a Trane, 2 stage and a XL15i Heat pump. Salesman (Gord) very knowledgeable and not pushy. Spent 2-3 hours with us explaining options/warranty/pricing. Installation very professional and clean. Had to call regarding a minor service issue and Buttons showed up that morning. Had 4 different quotes and Buttons was not the cheapest, but I went with them because of referrals and I am glad I did.

Initial consultation professional, punctual, and informative with Rick Lawson. No pressure to make a decision on purchase immediately. Installation by Mike and crew went well except a window in the basement was cracked during the process. However a remedy for the problem was easily agreed upon. I must give them credit for their response time to correct any problems. About 1 month after the installation of the tankless, it started to malfunction and the "motherboard" needed to be replaced. They were quick to respond and correct the problem. Also the external thermometer needed to be moved because it was installed in the direct sunlight for the heat pump and likewise they were quick to respond and correct.

Overall a good experience so far.

replaced all our old oil fired ( oil tank )and electrical heating equipment and heat pump with new high efficiency products . The whole crew was very thorough , kept the mess to a minimum and did the job on time with no unexpected changes.

Had a new furnace and air conditioning system installed. Smart advice and friendly service at all times from Buttons. Clean and prompt with great follow-up. Good value, good choice. Highly recommended.

Steve Thomas showed us, that there is also "professional and good customer service" in the HVAC Industry. We had only dealt with Embridge and what a nightmare!
He came to our place in the middle of this winter's only snow storm! I was impressed on the most HONEST, clear and professional advice he gave us which was greatly appreciated and solve our "nightmare"
For now when we are ready to replace our furnance, we will be calling Button's for sure!.
I have already spread the word to all my friends and family to call them should they ever need a heating Company.

I would gladly give them 11+ rating .
Keep up the good work

THank you

Summary/Details/Room for Improvement/Things I learned/Overall

Summary: Button’s is a great company. They have a ton of integrity. Great people. Great products. Excellent sales experience. Would recommend without hesitation.

Details:
Mine was a big purchase (for me): a top of the line high efficiency furnace, filter system, thermostat, humidifier, power vent, water heater and an air conditioner hookup.

I did a ton of research for this job. The net was really helpful narrowing down reviews and feedback about brands of furnaces and types of water heaters. I spent a lot of time reading contractors talking to one another in forum postings on hvac-talk. I found a video comparing the exact furnace I was considering with another brand that had been recommended to me. I even found a site that compared furnace loudness across a dozen or so brands. I was a knowledgeable consumer going in.

Steve Thomas from Buttons was a terrific on sales. He gave me as much time and info as I requested. He wanted me to have everything I needed to make a decision I’d be happy about. He even called in a specialist for a second sales/info call when an ancient chimney forced a change of plans. There was no pushiness and Steve was always a call away if I had further questions.

The office staff were also great (hi Lidy) and helped me out with a few paperworky things along the way.

For the install Button’s sent out a three man team. Tod and his team worked extremely hard on this big job and did a very professional install. They answered all my questions on the day, made helpful suggestions about where to locate my air conditioner and programmed my new thermostat while walking me through it. The new furnace has been working great and we’ve all really noticed the much more even heat throughout the house. Kudos.

Room for Improvement:
Based on my experience I have a few minor suggestions for improvement:

Call ahead the day before install. My install was booked a month ahead of time. We knew what day they were coming but didn’t have anymore details. It would have been helpful to get a call the day before saying when the team was arriving. I wanted to go over things with the install team and didn’t know whether they were going to arrive and get going at 8am, 9am or when. I ended up calling that morning at 9:15 to make sure I had the right date. The office tracked down the team by cell and confirmed they were on the way. It shouldn’t really be the client calling the firm in situations like this.

Big jobs can be too big. My job was massive. Even for a three man crew. I went into work late and got home and the team was still working on getting everything in. The job was complicated by an old furnace that proved very hard to get out. This big of a job meant there were a few tiny cleanups missed (thermostat drillings, basement venting drillings) and part of the job (air con hookup) was deferred. I’d recommend next time breaking the job up and doing it over two visits. Perhaps not as economical as getting it all done in one day but would provide more contingency time.

Internal communication – Buttons was great on preplanning duct design and building and had lots of measurements and pictures to go by but a couple of sales requests were missed. The team didn’t bring coolant for the air conditioning unit and there wasn’t enough room to haul everything away at the end of the job. Both issues were resolved quickly and without any problems but I would have preferred for the team to be fully prepped with everything they needed when they arrived.

Things I learned: Equipment wise I’d do more research on getting a pad to go under my furnace. The basement in my 110 year old house isn’t always waterproof and my spanking new furnace is sitting directly on the floor. It’s not going to rust for a long time I hope but I’d feel better if I had thought to arrange for a pad for it to sit on. The other small equipment comment I’ll make is that I went for a pulse format humidifier rather than a continual stream model in an effort to conserve water. Again my old house’s plumbing is not well insulated and so I can detect it pulsing water periodically from other spots in the house. Not a big deal but I’d probably go for the continuous model next time.

Overall – If I could give these guys an 11 I would. They are a fantastic company to deal with. I wish all companies had this much integrity and were this classy to work with. Well done to the whole team.

We recently had a high efficiency furnace installed in our home and are very impressed with the service from Button's. From the helpful and knowlegable salesman Rick Lawson to Todd and his crew Jeramy and Jonathon everyone went above and beyond to provide the best service possible.
Every aspect of the new equipment was explained by both the salesperson and the installers and the professionalism of all four of these men was outstanding. Every appointment was on time and every phome call returned promptly which did not happen with other companys we dealt with when we were considering this purchase.
Anyone in the market for this service can not go wrong with Button's.