Brick The

Visited the Brick in Scarborough (Warden and Eglinton)looking for living room furniture and a home theatre for our new condo. We had a clear idea of what we were looking for and the price range. Didn't experience any pushy sales people; staff were around and available but not "hovering". After browsing for awhile we found what we wanted. When we were ready we approached Bob, one of the nearby sales reps. Bob was exceptional. Very professional and personable. We were able to negotiate a great deal with him for all of our items (including a floor model we bought "as is"), and the classic "I'll need to clear this with the manager first" scenario only took a few minutes with absolutely no haggling. Three separate deliveries were arranged d/t stock availability and all were to be completed within the next four weeks, which worked well for us. Each delivery experience was completely different from the others. One delivery involved numerous phone calls to Bob and the management of the store on delivery day to locate the truck and to confirm whether our items were on it as we didn't hear anything from the driver at all as had been previously arranged. When I got sick of waiting, I called the store for assistance. Bob and his manager were stellar, going above and beyond to help me by contacting the warehouse and the driver themselves before giving me the contact information. When the truck finally did arrive, two guys with serious attitude literally threw our stuff on the living room floor and left it there (they didn't take their boots off, and the home theatre box was dropped and left on it's end) after telling us that they knew we'd "complained". Second delivery went a little more smoothly (different guys and this time they called and showed up slightly later than the stated time window). I then got a callfrom the warehouse a few days later. Our final item had arrived in stock earlier than planned, so an earlier delivery date was offered at our convenience (which we appreciated). The day was arranged, then it came and we heard nothing. Waited for a few hours then was on the verge of calling Bob again for help when the driver called from his cell to say he was in the lobby, could I meet him there? I went downstairs and saw the driver, looking exhausted and flustered, holding our glass entertainment system TV stand box in his hands (no cart, and he was having trouble keeping his grip on the box as it was very heavy, and wet/soggy at one end). Apparently he said was overbooked and was loading/unloading the truck and delivering by himself all day. Although it was now 9:30 p.m., he said he had 6 more deliveries to do. Were it not for his red "Brick" staff sweatshirt, I would not have believed he was from the Brick. We got the box safely up to the condo together. Suffice it to say, the Brick needs to work on bringing some consistency, care, communication and professionalism to its delivery department. Unfortunately (and despite a great sales experience) we won't do or recommend business with the Brick again because of their delivery experience. On another more positive note, the home theatre was not damaged, fortunately, and everything else arrived in good shape..