Saw Cut Damage to dining room table and poor installation quality
We bought some really nice antique cherry beach flooring. The quality of the product was satisfactory. The installation however was not. We were told that we had to pay for the installation up front which we did on the assurance that their installers were professional and would do an excellent job. Not true. The installer had his brother help him out and after the work was done and the installer had left we noticed a number of boards where the ends were damaged and rough probably caused during the cutting of the board on a saw. Several boards were marred from something being dragged across them. There was a noticeable gap between two of the boards where they had not been butted together properly.
The worst thing is that the installer used our dining room table, which was stored in the garage, as a cutting surface and damaged the edge of the table with a circular saw. This is an antique and will cost close to $800 to repair properly.
We registered the complaint with Brampton Hardwood back in April right after the damage was discovered and had no response. Eventually a rep came out and saw the damage, leaving with a indication to us that we could expect a favorable resolution. Several followups produced no response.
A complaint has been registered with the Better Business Bureau but so far Brampton Hardwood has refused to acknowledge any responsibility for the issues.
My recommendation to buyers is to require that the product being bought is inspected and acceptable before paying in full and if using their installers (which I would not recommend), insist on holding back 50% of the cost until final inspection and acceptance of the work.
You can not trust them to back up their product or resolve complaints, They are more interested in rushing through the sale then providing high quality customer service.
- Approximate cost of services:
- $1,400.00