Spoke to Bandana about purchasing some wood. I gave her my visa number as I was about to drive so that she can put the order through once I confirmed the wood with the installer within the hour. The installer said he could not used their wood as half the floor was already done by a another company. However, Jaz or Jag (not sure of his name) put$500 through my visa anyway and refused to refund it unless I paid 15% restock fee. I did not even remove the stock! I had to call the fraud department at Visa to get involved and Visa refunded me and said they would go after this company, which they did. They are now on Visa's fraud list. Interestingly, Visa informed me that they also put a $5000 HOLD on my visa account. This was likely done to prevent me from ordering from another company as my visa is maxed out. Thankfully Visa refused the Hold, but I do see it on my account.
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?