On a friend's recommendation, we decided to visit Bloor Dovercourt Appliances in April to look at washing machines. [Our old machine finally gave out after 16 years!] From our first phone conversation with owner Joe Perketa, we couldn't ask for better service. Avo, the sales manager, and his colleague, André, provided helpful information in-store and happily took a number of phone queries before purchase. When we couldn't turn off the taps for the old machine in advance of installation, Avo sent his service guy, Conrad, to help us — in 15 minutes, and free of charge! [Conrad also dropped by quickly to correct a small post-install vibration. Again, free of charge.] Scott and Dave handled the tricky delivery to our old basement and installed the new washer with expertise [and good humour!]. They were a pleasure to have in the house.
Throughout the whole experience, we felt like we were valued customers. And we appreciate that! It was also great to deal with a local store and to receive such quick and considerate service.
We look forward to using Bloor Dovercourt Appliances again and will definitely recommend the store to family and friends.
Our thanks to Joe, Avo, André, Conrad, Scott and Dave.
P.S. The new washer works beautifully!