Beverley Hills Home Improvements

Initially, our experience with Beverley Hills Home Improvements was positive. The sales rep was knowledgeable and we felt confident in their services. We have used other window companies in the past but this time we needed construction done at the same time.
We had an entire house of windows and 2 exterior doors with construction on rebuilding the opening of one door completed.

During installation, the crew would disappear or not show up to the job site. I called the office and would be told "yes they are at the site" which was untrue since I was there every minute of installation.
One of the young members of the crew told me one day that he thought the senior crew members were doing a side job and that's where they kept disappearing. I then called the office and told them of this. The office then told me the crew had a family emergency...the story kept changing and apparently it was every member of the crew with this emergency.
Upon installation of my lock, the crew blamed me that the brand new screw was stripped and they were unable to install the lock. How is this possible that out of a new package, the screw was stripped? So, without telling me, they left the house without a front door lock! They left my house completely open to anyone to walk right in!!!
They returned a couple of days later to fix the lock after I called very upset at the office. They "fixed" the lock.
About a week or two after installation, my lock broke. We were unable to use the code feature or the key! In the middle of the night, we had to call a locksmith to come and cut the lock off the door. When he removed the lock, he showed us that the company had drilled the holes incorrectly which caused the lock to break. So, now we had to replace a $250 lock AND pay the locksmith to cut the lock and replace it AND our door is damaged from the initial installation.
Well, it is almost a year later and Beverley Hills has stopped returning our calls for a replacement door. We have given up hope they will stand behind their product and installation.
I absolutely DO NOT recommend this company. They have caused us a lot of money and stress. The only reason I give them 1 star is because the windows are good.