Beverley Hills Home Improvements

Never having dealt with this company before I was hesitant, especially because of the "high-end" company name, but I relied heavily on the Homestars ratings and review and called them up. They were very attentive, professional and timely from the initial callback, sales call, follow-up calls, customer care through to the installation. They weren't they cheapest but boy did they deliver. The installation was done in half the time that I was told (1 day vs. 2 days) and the crew led by Demer was a team of super men. Each member had a specialized task from removal of old windows, to installation to clean up. Very efficient and very professional. The only product disappointment was minor and had to do with 2 windows where the internal grills were not centred properly but that was a manufacturer fault. The installation truck had a gas leak and left a patch of dissolved ashphalt in my brand new driveway. Guess I'll have to patch it up next spring. UPDATE:Jan/10 - I was very pleasantly surprised to see that the company actually reads these reviews and takes them to heart. However, I was skeptical about writing this response until they actually followed through on their word. Almost 6 months after the installation and some admin delays on my part as well as theirs I received satisfaction regarding my complaint. Although slow to follow through, Beverley Hills does eventually step up. Full satisfaction was delivered for this project and I will continue to do business with Bevreley Hills.