Better Contracting Services

If there is one contractor that has tarnished Mike Holmes' reputation for me, it's Better Contracting Services. The only thing that this company does "Better" is taking your money and never being accountable for it. I have withheld my comments for almost a year now, patiently waiting for BCS to turn it around, but they have only disappointed each time. I signed a contract with Murray Collins on October 16, 2009. Work did not start as promised, but was delayed until the week before Christmas. The crew left a mess on the property, with shingles and a glove hanging out of the front gutter. I called Murray and someone returned to half-heartedly do a cleanup. I spent a weekend in the spring sweeping and picking up roofing nails. With the storms this past summer, I noticed water overflowing from the eaves on the S/W corner of the house. Called Murray in July, with no response. Called multiple times again in mid-August including his cellphone, and finally got a hold of him. He seemed surprised that nobody and addressed it and said it would be taken care of - mentioned that Sue would schedule the work. Still no response for two more weeks. Called and left messages but no one returned my call. Drove to BCS office on Sept 3, 2010 - spoke and shook hands with Jan (co-owner) and Mike Graves. Both seemed genuinely upset and appalled that no one had addressed my issue yet. "We can't do anything about the storms we've been getting, but we can certainly give our customers a better response." I believed them. I gave them my contact info as they promised that they would send someone out and have Sue schedule the work. Still nothing. I called an eavestrough contractor to come by for an estimate b/c I couldn't wait for BCS anymore - they found that the downspout was clogged full of shingles and debris from the crew last year. Meanwhile, my neighbour's backyard has been flooded with the overflow from the eaves and his lawn destroyed.

I chose BCS b/c of Mike Holmes and I have come to regret it. If you are reading this review, please save yourself the grief and choose another roofer. BCS has received an overwhelming amount of business b/c of Mike Holmes, but they have failed to adapt - they neither have the resources nor management skills to properly run their business. There is a good reason why the Better Business Bureau gives them an "F" rating: http://www.bbb.org/kitchener/business-reviews/gutters-and-downspouts/better-contracting-services-in-york-on-1038717. You might luck out and have no problems with them - but if you ever do, you won't be able to count on them to come back. Don't take that chance, it's NOT WORTH IT!! It cost me $4000 to find out, you don't need to make the same mistake and pay for it.