We hired them to change our temperature control for our shower. They showed up day Late next day we used the shower the whole apartment was flooded. Don't use this company
- Approximate cost of services:
- $400.00
- Company Response
Hi Mark,
Let me be the first to apologize for your experience of a leak from our workmanship/part we installed. It is true March 31, 2016 my senior tech did show up to replace a defective tub and shower diverting spout, he then ran the shower to inspect for leaks and found none. That night you had a shower and found no leaks. The next day 4-1-16 your partner/friend had a 45 minute shower, where the leak appeared. The same day (4-1-16) we came back and installed another diverting spout. The next day we had a restoration company arrive and over the next week made sure your unit was dried out and back to normal, we covered all the costs for this. You next called me to express your dissatisfaction with having to pay for the original service call for being put out and I agreed to reimburse you. My office left you a message in this regard and you never called back. Again we are truly sorry you had a bad experience while using my company.
Jeff
Benchmark Mechanical Ltd