The service people did a great job with replacing the lead water pipe to our home quickly and efficiently. They were extremely polite when on site. Their administrator, Danny, handled all of the interactions with the city (permits, etc). My only complaint was that Danny flat out refused to provide any kind of quote or contract or documentation in writing prior to their work, which is pretty unprofessional for a contractor. He said that this is because they are "old fashioned". That's great, but if something goes wrong the homeowner has to deal with it, and it's not like we go way back or something and I can trust them with my life. A small improvement in professionalism (use emails, provide a paper quote, give a contract detailing the scope of work) isn't too much to ask. In the end when I was adamant Danny texted me a picture of his handwritten notes from a notepad (not what I was looking for). Otherwise the quality of the work and the behaviour of the other staff was top notch.
- Approximate cost of services:
- $2,500.00