Avonlea did our bathroom renovation about 5 years ago, we still love the work they did. This note is to commend them for their after sales support -- they stand behind their work and their customers years after the job is done!
Here's what happened: I required a replacement cartridge for the shower system they installed. First, I tried to source it myself but was unable to find it online anywhere. Next I called the local plumbing company to replace it, but they also informed that they could not source the cartridge (the shower system had been discontinued) but offered to install a new shower system for $1360.
In a last ditch effort, I decided to contact John to see if he could point us in the right direction. He was able to check his files from 2010, told us the exact model number of our shower system, and even a direct contact number for the manufacturer! A week later I had the $30 replacement cartridge in hand and did the installation myself. Happy ending! $1330 saved.
Thanks again John.
- Approximate cost of services:
- $0.00
- Company Response
It's great to hear that were were able to save you that much money. I am so glad we were able to be of assistance in tracking down the needed part. It has been a pleasure helping you out.