Avenue Road Roofing

Roofing
45 Wingold Ave. Toronto ON M6B 1P8
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Avenue Road Roofing
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94%

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Reviews for Avenue Road Roofing

Average customer rating:
9.4 10 (473 reviews)

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Leslieville-5966
Leslieville-5966
1 review Toronto, ON
5.8/10

Flat and Shingle Roof Reno August 2006

We had a decent job done on our flat and shingle roofs, however, the process with which the job was carried out was irritating. Avenue Road has definately let their customer service slip and responses to questions throughout the process went unanswered. We were kept in the dark about when work would be completed and when it would be billed. Materials were grossly over estimated for which we paid and were unused. Plywood was left behind resting on our neighbours fence for a week which has been pushed over as a result. We were rushed through the shingle selection process and ended up getting shingles we dislike and feeling like we were duped into getting ridge venting which we are very dissatisfied with. I certainly don't think Avenue Road deserves all the praise it is given, because we certainly did not have a good experience with them.

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Company Response

Avenue Road Roofing's goal is a satisfied customer. I am sorry to hear our customer service was not up to your standards, but please try to understand it is very hard to schedule as many jobs as we have, when we have to depend so much on the weather. We have always kept our customers up-to-date as much as we possible can.

With regards to your shingle color, unfortunately there is nothing I can do since that is the color on your contract but I would be very happy to help you with your ridge venting that you are disatisfied with.

Hopefully, we can meet in the middle and the end result is another satisfied customer.

Sincerely,
Doug Cochrane
Production Manager
(416) 785-6167 ext 225

Tara from Riverdale
Tara from Riverdale
2 reviews Toronto, ON

First Review

6/10

New Roof

The sales job was very "professional" and the company frightened us with pictures of every possible thing that could go wrong with our roof. We were told the work would take a week and given an estimate that seemed reasonable if a crew was to be on site for 5 days. In reality, they were in and out in 1 day. They scratched our neighbour's siding which she was very unhappy with and damaged one of our evestroughs but repaired both without complaint (even though we had already paid). I think we were over sold and over charged, but am comfortable with the quality of work.

1 of 1 people found this review helpful.
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Company Response

Thank you for the review Tara. We appreciate the feedback.
Avenue Road Roofing

Annex
Annex
9 reviews Toronto, ON

First Review

9.8/10

Emergency Fix of Roof

After a chimney mason caused severe damage to our roof (without letting us know) we called in Avenue Road to help us out. Avenue was a dream to deal with, worth every penny they cost. They even wrote a detailed letter outlining the damage the mason caused and the years of life taken out of our roof.

1 of 1 people found this review helpful.
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Company Response

Thank you for the review. Glad to hear we were able to help!
Avenue Road Roofing

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Avenue Road Roofing

Avenue Road Roofing specializes in Roofing, Shingle, Sheet Metal, Flat Roof, Siding, Repair, Eavestrough, Skylight & Chimney Divisions. Commercial Roofing. Maintenance Programs. Carpentry, Masonry.

CATEGORIES
Roofing
SERVICES
Roofing, Shingle, Sheet Metal, Flat Roof, Siding, Repair, Eavestrough, Skylight & Chimney Divisions. Commercial Roofing. Maintenance Programs. Carpentry, Masonry
SPECIALITIES
Roofing, Shingle, Sheet Metal, Flat Roof, Siding, Repair, Eavestrough, Skylight & Chimney Divisions. Commercial Roofing. Maintenance Programs. Carpentry, Masonry
WEBSITE
http://www.avenueroadroofing.com
YEAR ESTABLISHED
1974
NUMBER OF EMPLOYEES
60
PAYMENT METHOD
Cheque, Online Banking, MasterCard, Visa, Financing
LICENSES
Dun and Bradstreet, ACMO,CCI,Certified installers for Certainteed, IKO, Velux and other leading
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
PROJECT RATE
YES
WRITTEN CONTRACT
Yes
WARRANTY TERMS
VARIES
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