Avenue Road Roofing

Roofing
Toronto ON M6B 1P8
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Avenue Road Roofing
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94%

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Reviews for Avenue Road Roofing

Average customer rating:
9.5 10 (548 reviews)

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Jim
Jim
1 review Toronto, ON
10/10

Standing Behind Their Word

We have used ARR numerous times, with the last instance being about 2 years ago. They replaced a skylight which started to leak. Dealing with Kas was a pleasure and resulted in them getting the manufacturer of the skylight to offer a replacement and ARR replacing it at no cost. Thats standing behind their products & services! Well done Kas & ARR.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for your continued business Jim.

Private User
Private User
Private User reviews Toronto, ON
10/10

Tarping a Roof

Avenue Road Roofing responded to an emergency call to tarp an exposed roof. When they arrived, they deferred to another company to do the job. They were polite and pleasant and asked for no compensation for their time. I would definitely recommend them.

Approximate cost of services:
$0.00
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Company Response

Thank you, we appreciate the review.

Private User
Private User
Private User reviews Toronto, ON
10/10

Roofing

Avenue Road's Joe and Kas are two of the best, most reliable and trustworthy roofers around. They came and gave a proper, honest roof assessment on an older house in Midtown - no gimmicks, games or bait/switching. Highly experienced roofers who get the job done. Can't recommend Avenue Road and Joe/Kas more!

Approximate cost of services:
$0.00
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Company Response

Thank you very much.
Avenue Road Roofing

Greg Eckler
Greg Eckler
2 reviews Toronto, ON
10/10

Incredible

I called for help with a shingle that blew off a very high and steep roof with difficult access. Our neighbour who could see it from his window had told us he can see a nail exposed and we were risking leakage.

Joe and his associate (I think his name was Kaz) showed up quickly with the truck and found a way to get up there with a humongous ladder. He then advised me that he could replace the shingle, but that for reasons he laid out including the positioning of the nail, it was at no risk of leaking and he suggested we save our money.

He flatly refused any money for this visit, despite two of them taking all this time in the middle of the day and scaling a great height on a cold and windy day.

I'm extremely grateful for their effort, wisdom, and generosity.

Approximate cost of services:
$0.00
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Company Response

Thank you Greg. We appreciate your review and your business

Private User
Private User
Private User reviews Toronto, ON
10/10

Roof Repair and Maintenance

Jesse was very professional and helped us with ensuring our roof was in good repair. He showed pictures of what he recommended needed to be done on the roof and chimney as well as pictures of what it should look like. He was on time and took the time to explain everything. This was our second time using Avenue Road Roofing and have been happy both times.

Approximate cost of services:
$1,000.00
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Company Response

Thank you for your continued business.

Private User
Private User
Private User reviews Toronto, ON
10/10

Very professional service

Jesse came to our place to inspect our rooftop. He found the cause of leakage. While waiting for the quote, without hesitation, he took the initiative to put a temporary cover on an open pipe that was left open by previous contractor for free. He provided very professional service which we greatly appreciated.

Approximate cost of services:
$1.00
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Company Response

Thank you!

Private User
Private User
Private User reviews Toronto, ON
10/10

Assistance with our Roof Leak

Jesse from the Avenue Road Roofing team visited us on multiple occasions, to guide and assist us with our small roof leak. He fixed the minor leak, free of charge, providing us with excellent customer service and expertise. Thank you Jesse!!

Approximate cost of services:
$0.00
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Company Response

Thank you so much !

Private User
Private User
Private User reviews Toronto, ON
4/10

Poor Attention to Detail

Eavestrough replacement was poorly done. Downspout "Y" connection was installed with 75% blockage of one pipe by the other resulting in clogs. Water overflow to basement window-well flooded basement with significant damage.

Approximate cost of services:
$2,000.00
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Company Response

In 2022; our company was hired to install downpipes on one particular side of your your home. The specific downpipes installed, were larger capacity than the original.

In 2023;you contacted our company to say you were unhappy as a result of water spilling over the trough.

Our inspector, visited the site and cleaned out the gutter in question, which had accumulated debris from the prior season. He advised you that the gutters should be cleaned out as a result of the trees. He also adjusted the camber of the gutter at your request. You acknowledged you were satisfied at that time.

The window wells you discuss in your testimonial are on the opposing side of the house from where such work was performed. In conversation; you noted that your husband had experienced a leak in the basement as a result of one of your window wells in the past. You suggested he solved that by installing a plastic rain shedding cover on that particular window well. It was suggested that you should do the same as possible protection for the other window well; which you said you would take under advisement. We asked if you had experienced any water in the basement and you had replied no. In none of your calls to our office or meetings with our team member did you mention any water in your basement. You did on one occasion ask for a discount. On another phone call to our office, you complained of a gutter leak, which was actually on the opposite side of the house. Our aluminum manager attended to find a clog in an elbow from an upper downpipe extending into the front porch trough. He took care of that by cleaning it out at no charge. There was/is no “y” pipe involved in you gutter system. We did not replace your eavestroughs. We did not install any clogged pipes.

We have no record of You ever having reported any issue of leakage or damage in your basement.

We have very willingly extended service on several occasions in response to your every call to us. We continue to stand behind our service work. You are welcome to contact us, and demonstrate the “significant damage” in your basement which had only become known to us via your review. You may want to involve your insurance company if you have sustained a loss? We remain at your service. 416-785-5129

Private User
Private User
Private User reviews Toronto, ON
10/10

Eavestrough and downspout replaced

As I used Avenue Road Roofing to replace our roof and soffits last year, I didn't hesitate to hire them again to replace our eaves and down spout.
The workers showed up on time and were friendly, knowledgeable, and replaced our downspout and the next door neighbors downspout.
We had shared a downspout with our neighbors, and while initially with Trevor, the excellent sales rep., discussed cutting the shared downspout as it was filled with mud and debris. However, the technician replaced it at no extra cost to me. Very impressed! Looks so much better! Tony, the inspector, also is very friendly and knowledgeable, was satisfied with a job well done! Will hire Avenue Road Roofing again!

Approximate cost of services:
$2,100.00
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Company Response

Thank you for using Avenue Road and your great review

Jane from Toronto
Jane from Toronto
5 reviews Toronto, ON
10/10

Shingle roof replacement

We had to re-shingle the roof in the fall and our expectations were more that met with each step of the job - from the quote (Aron), to project management (Blake), to the work done, to the small follow up under warranty today by Kaz. We highly recommend working with this company - trustworthy, reasonably priced, professional, reliable.

Approximate cost of services:
$15,000.00
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Company Response

Thank you Jane. We are happy to hear about your experience with our company

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Avenue Road Roofing

Avenue Road Roofing specializes in Roofing, Shingle, Sheet Metal, Flat Roof, Siding, Repair, Eavestrough, Skylight & Chimney Divisions. Commercial Roofing. Maintenance Programs. Carpentry, Masonry.
Servicing the GTA since 1974

CATEGORIES
Roofing
SERVICES
Roofing, Shingle, Sheet Metal, Flat Roof, Siding, Repair, Eavestrough, Skylight & Chimney Divisions. Commercial Roofing. Maintenance Programs. Carpentry, Masonry
SPECIALITIES
Roofing, Shingle, Sheet Metal, Flat Roof, Siding, Repair, Eavestrough, Skylight & Chimney Divisions. Commercial Roofing. Maintenance Programs. Carpentry, Masonry
WEBSITE
https://www.avenueroadroofing.com
YEAR ESTABLISHED
1974
NUMBER OF EMPLOYEES
60
PAYMENT METHOD
Cheque, Online Banking, MasterCard, Visa, Financing
LICENSES
Dun and Bradstreet, ACMO,CCI,Certified installers for Certainteed, IKO, Velux and other leading
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
PROJECT RATE
YES
WRITTEN CONTRACT
Yes
WARRANTY TERMS
VARIES
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