Flat and Shingle Roof Reno August 2006
We had a decent job done on our flat and shingle roofs, however, the process with which the job was carried out was irritating. Avenue Road has definately let their customer service slip and responses to questions throughout the process went unanswered. We were kept in the dark about when work would be completed and when it would be billed. Materials were grossly over estimated for which we paid and were unused. Plywood was left behind resting on our neighbours fence for a week which has been pushed over as a result. We were rushed through the shingle selection process and ended up getting shingles we dislike and feeling like we were duped into getting ridge venting which we are very dissatisfied with. I certainly don't think Avenue Road deserves all the praise it is given, because we certainly did not have a good experience with them.
- Company Response
Avenue Road Roofing's goal is a satisfied customer. I am sorry to hear our customer service was not up to your standards, but please try to understand it is very hard to schedule as many jobs as we have, when we have to depend so much on the weather. We have always kept our customers up-to-date as much as we possible can.
With regards to your shingle color, unfortunately there is nothing I can do since that is the color on your contract but I would be very happy to help you with your ridge venting that you are disatisfied with.
Hopefully, we can meet in the middle and the end result is another satisfied customer.
Sincerely,
Doug Cochrane
Production Manager
(416) 785-6167 ext 225