We called Aurora Overhead Garage door a couple of months back because the spring in our Garage door was broken.
When I called them they mentioned the cost of the repair and took my CC # down. When they arrived for the repair they were very courteous and friendly. Unfortunately, that about all the good things I can write about them.
The repairman did the work and left without notifying me. Fine as long as it works. And it did work fine but not for too long. There was a wire still hanging from the door and he went without replacing some of the bolts. 5 days after the repair the door couldn't be closed fully and I called them again.
Came for the repair again and as usual all smiles and this repairman to his credit did a much better job and replaced the bolts as well.
However, after about a week I get a call from the company saying that the second repair was different to the first and that it was a broken wire etc etc. Finally, he agrees that on the first occasion they should have checked that but still mentions that the cost for the second repair will come out of my warranty.I never received any document as a warranty but anyway.
Although they are nice guys, if I am to repair a Garage doors I wouldn't bother with them.
- Approximate cost of services:
- $200.00
- Company Response
Without knowing the full details, it appears that we replaced a broken cable which may have broken after our first repair and as a courtesy this was done at no charge. We regret that the customer found us lacking and will review our procedures accordingly.