Aura designed and fitted a brand new custom kitchen in our house this year as part of an entire first floor renovation, and I am very pleased with it. Onkar (the owner) and Preet were amazing to work with, very accommodating, patient, and responsive when there were issues to be resolved.
The design work that Happy (our site manager) did was very good and whenever I met with him in person he was excellent to deal with. However, when communicating over text or phone he was not very responsive, and there were a couple of times I really needed him onsite but he did not come. However, when I reported this to Onkar, he came instead so I was very pleased about that.
Onkar will work with you to accommodate any budget or scope of work, and was very up front about what things will cost. I was especially pleased with the subcontractor Onkar recommended for the electrical and structural work, Joe. Joe’s work ethic is exceptional and his quality of work reflects this. I was not quite as happy with the flooring subcontractor. The owner was very polite and eager, but I think he overextended his resources. There were several instances when they did not show up as promised, and I wasn't very happy with the flooring crew they sent - both days they were late and then had to stay til 9pm in order to finish the job. The carpet guy they sent, Stefan, was fantastic though.
Despite the ups and downs I am very happy with the final results and would definitely recommend Aura if you are looking to install a new kitchen. Issues will arise during ANY renovation project – let’s face it, large reno projects are painful, messy and inconvenient! However, it is how the company/contractor handles the issues that really counts. I found Onkar to be a very kind and honest man whose end goal was a happy and satisfied customer. This is a rare thing these days! Thank you Onkar for my beautiful new kitchen – I love it! See before and after photos below (may not be in the right order).
- Approximate cost of services:
- $1.00