Ashley Furniture Home Store

Furniture Designers & Custom Builders
1365 United Boulevard Coquitlam BC V3K 6Y3
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Amelia in Coquitlam
Amelia in Coquitlam
1 review Coquitlam, BC
1/10

Couch

The staff were okay enough when we bought the couch but they didn't update us when the shipping was delayed and where very rude of the phone.

We bought a couch end of December. We were told it would be delivered end of March and were told it may take up to 4 months. March came we recieved a voicemail saying the couch wouldn't be in till the second week of April.

The second week of April came and went. We heard nothing. I got my boyfriend to call in. He was told first week of May and that he would get weekly updates. First week of May came and went. We had heard nothing since we had called in April.

I got my boyfriend to call on a Sunday The sale person refused and told him he would call back on Wednesday with an updated report. I called and spoke to the salesperson. He immediately wasn't listen to me and started talking about his work schedule which wasn't relevant to the conversation at all. Eventually I got him to understand I was asking for an ETA on the couch. He said he would call back on Wednesday. I told him that was unacceptable since as far as we knew the couch should be in stock. He argued and eventually agreed to check and call back.

When he called back I asked him how come he couldn't do that when my boyfriend asked nicely. He then told me he calls his clients every week. I told him he never updated us. He argued with me. The entire time he was rude, condescending and didn't see really listen to me.

We did get the couch and it is nice enough but I wouldn't shop there again since the salesman was so rude of the phone with me.

Approximate cost of services:
$2,500.00
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