I have no complaints about the care of my pool, however the customer service was terrible!!!
I arranged to have my small pool opened and was quoted for the opening and later convinced to have it maintained as well. Throughout the summer I attempted reaching the company for a payment and a price quote for the maintenance at least 6 times. They continued doing the service and either never responded to my calls or told me they would get back to me with a price. When the summer was over I continued to try to contact them to make a payment. In February of the following year I left on a 3 month trip and later in March received an invoice for $1,500 for the service of my tiny 15' above ground pool for the summer. The invoice also included the opening and closing and was charge $100 more than I had been verbally quoted on the opening. Had I at any time know that this would have been the charge to maintain this almost useless pool (it came with my house, I didn't buy it)I never would have continued the service. After explaining to them my frustration and insisting that they adjust at least the price of the opening to what I had been quoted they finally sent a revised invoice May 30th with no apology for their crappy service. In addition to that after 2 weeks they sent me an email letting me know that if the invoice was not paid within one day they would send it to a collection agency. WTF??
Anyway, there are lots of pool service people in the area, I suggest you try a different company. This one seems a bit scammy.
- Approximate cost of services:
- $1,550.00