I have used Anna's for years. I see lots of negative reviews, but I have only once had a housekeeper who was not worth the $. Anna is all business on the phone, but she does what she says she will do. I was on a wait list for a certain time and day, and she called me exactly when she said she would and I got the time. No one cleans every dust bunny like I would, but I am am always thrilled to come home to a clean smelling home. Would definitely recommend!