Anna's Housekeeping Services

House & Apartment Cleaning
Toronto ON M9C
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Nikki in Toronto
Nikki in Toronto
3 reviews Toronto, ON
0/10

First time with a pro cleaner

I explained I was selling my condo and needed a full top-to-bottom so we booked 4 hours to do a < 650 sqft condo.
The girl was 15 mins late, no apology or explanation. I was happy to let it slide and assumed she'd stay to make it up as it's pay-by-the-hour. But she tried to leave 15 mins early, so 30 mins of unpaid work?

Many things including bathroom floor (!!), windows and baseboards not done despite trying to leave early. They were not corrected and so I had to clean myself. Attached photos are AFTER she left!

When I called to bring it up, Anna was on vacation so I was told to wait. In the interim I posted this review. When I called back after vacation she yelled at me for the review and called back until I had to block the number!

She put a massive gauge in the wall (through the paint and into the drywall), not even sure how? And when I asked her about it she said it was not her. Um, I'd just had a contractor in to do all those little repairs, this was in a very conspicuous area and there's no way it had been there before.

Quite disappointed.

Approximate cost of services:
$85.00
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Previous versions of this review:

Nikki in Toronto
Nikki in Toronto
3 reviews Toronto, ON
2/10

First time with a pro cleaner

Anna was easy to deal with and to book but the cleaning left a lot to be desired. I explained I was selling my condo and needed a full top-to-bottom so we booked 4 hours to do a < 650 sqft condo. They needed to change the time 2 days beforehand but that's fine, I confirmed time change.

The girl was 15 mins late, no apology or explanation. I was happy to let it slide and assumed she'd stay to make it up as it's pay-by-the-hour. But she tried to leave 15 mins early, so 30 mins of unpaid work?

Many things including bathroom floor (!!), windows and baseboards not done despite trying to leave early. They were not corrected and so I had to clean myself. Attached photos are AFTER she left!

She put a massive gauge in the wall (through the paint and into the drywall), not even sure how? And when I asked her about it she said it was not her. Um, I'd just had a contractor in to do all those little repairs, this was in a very conspicuous area and there's no way it had been there before.

Quite disappointed.

Approximate cost of services:
$85.00