We were moving a 4 bedroom house within Brampton. My husband and I had packed up most of the house. The men arrived at 11 am as promised with two trucks rather than the original 46 foot truck expected. This actually was a better option for us. There were 4 men - actually 3 men and one 16 year old but hard working. Oliver was excellent. Very organized and all moved with amazing speed. We actually had a second stop at a storage locker. With two trucks they were able to begin unloading the first truck while sending the second truck to empty the storage locker - very efficient. We had a situation where both my husband and I had to leave the new house for about an hour. I felt comfortable enough with the team to leave them on their own to continue unloading. Most things were placed in the correct rooms and the move went quite smoothly.
Two small issues: The wardrobe boxes were pretty beaten up in general and my husband was taking them into the house for me rather than the moving men. I was asked to pick up a couple of things at the store and one of the men joined me in my car. What I did not realize was that he was only 16 years old and the other guys had sent him for cigarettes. I am not a smoker and I have never purchased cigarettes before. I had to purchase these as the young man was underage. This was very uncomfortable for me.
Overall we were both very satisfied. The move took 9 hours plus one hour travel time at $150 per hour, 2 trucks and 4 men.
- Approximate cost of services:
- What could this company do to improve their services?
- I was happy with their sevice and efficiency. They could provide better quality wardrobe boxes.
- Any advice to offer fellow homeowners facing a similar project?
- Shop around as some companies are severe gougers. Mark all boxes as thoroughly as possible to help unload and place in correct spots in new house.
- Company Response
Hi Ms. Shone: Thank you for the great review. I am glad that you were overall happy with our service. I am disapponted however that someone send the younger guy to buy cigarettes. I have this scheduled to discuss in our next group meeting and also the issue with the wardrobes. We have a number of new wardrobes in our warehouse that the crew should have taken for your move. I appreciate your feedback as this helps us with improvement. We hope that you are getting settled into your new home and enjoying it.