a few years ago, when alpha airworks was just airworks, they installed an LG direct vent air conditioning unit in our 3rd floor bedroom. it's not under warranty anymore, and it stopped working. we called alpha airworks in to service that unit, and to do a seasonal check of our main household A/C unit. the check of the main unit was fine. but the service guys couldn't figure out what to do about the LG unit. they told me they would have to call in more experienced personnel, and that their office would contact me to make another appointment. i called the office staff but they said would get back to me. i have called several times over the past 3 weeks, but the alpha airworks people still say they can't yet commit to coming to fix the unit, and that they'll get back to me. i'm 8 months pregnant and was roasting in my bedroom, so i called ductless.ca, who showed up and fixed the LG unit within days. alpha airworks still hasn't even called me back to follow up. i will never use alpha airworks again.
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