Aero Carpet Services

Carpet & Rug Cleaning & Repairing
Burnaby BC V5A3A7
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Reviews for Aero Carpet Services

Average customer rating:
8.3 10 (15 reviews)

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jdaly83
jdaly83
2 reviews Vancouver, BC
10/10

Don't buy a new rug! Bring it to Aero Carpet Cleaning Services and it will look brand new again!

Don't buy a new rug! Bring it to Aero Carpet Cleaning Services and it will look brand new again! Trust me, your bank account will thank you later.

I had a price-y rug from Crate and Barrel that needed a deep clean. It was cream with a raised textured pattern. A magnetic for all things dirty. But I still absolutely love this now discontiued rug. We also have a dog, and you guess it the rug looked like it was ready for the trash. (Why I bought a cream rug, great questions I'm looking for 2018 me... because she was not thinking about Jenn in 2024 :P )

It was high quality wool, good stiching and excellent sergering, which is why it cost me an arm, a leg and we now only have 2 kids instead of 3 :P Therefore, I wanted to attempted getting it restored.

2 weeks + $150 later - the rug looks like the day I bought it.

Aero - thank you for my now paid for trip to Paris as you saved me from having to go out and spend another $5K to replace this rug.

I wish I discovered this service sooner. Unfortunately, I've tossed a lot of high quality rugs from Pottery Barn, West Elm, Crate & Barrel, Restoration Hardware and knowing that I could have done this all those times

Honestly - Aero you should charge more. You saved a ton and I so very much appreciate it.

Business owner is often onsite, and I spoke to him about the business and he's very dedicated to offering great service for his customers. He recently took over from a previous owner, he's local to the Vancouver Metro community and has been in the carpet business for decades.

This shop also does restoring for a ton of established interior designers, Realtors and high-end trusted rug makers in the area.

Great small business - support them! And save the landfills from getting more junk. Crate and Barell and RH will always be there for you when you absolutely need to get a new overpriced rug!

6 stars!!!!!!

Approximate cost of services:
$150.00
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Amy
Amy
1 review Vancouver, BC
10/10

Amazing Company

When buying a new sofa I was unsure about how I would clean the fabric as the fabric choice I made said it was 100% polyester but also called for it to be cleaned with dry cleaning type solvent only.

I called Aero and the owner offered to test the fabric sample for me as well as give me a tour of the facility. I had used Aero to clean an area rug before so I knew they were good but I had no idea the level of specialized equipment they have for area rugs. It was quite amazing watching their process to shake, wash and dry rugs. I dont think theres another facility quite like it in Vancouver.

And, I got the test results for my new couch fabric so I now know it can be cleaned with a water based solution without problems, just like every other polyester fabric., which is a relief.

Approximate cost of services:
$100.00
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Private User
Private User
Private User reviews West Vancouver, BC
10/10

Excellent Service

We get our well travelled carpet are cleaned about every 6 months and the job has always been excellent and the technician wonderful. Our carpet is off white, our foolish purchase :). Very hard to keep clean but it comes out beautiful every time! Technician on time and professional!

Approximate cost of services:
$100.00
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UNHAPPY CUSTOMER in Burnaby
UNHAPPY CUSTOMER in Burnaby
1 review Burnaby, BC
0/10

Carpet leaining

Was scheduled for cleaning 2-3 p. Their previous job too long. Got to my place after 5.30.Did not start the job tilt 6.15. Very slow. Took day off to get this done. What a waste of my day. Not happpy. You would think they would be able project times. Was given a discount but not enough. Quote given was a lot lower than what I got charged. Would think again before using this company. NOT HAPPY WITH SERVICE

Approximate cost of services:
$262.00
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Private User
Private User
Private User reviews Maple Ridge, BC
0/10

Management need a lesson in Dispute Resolution

After explaining to the technician the need to be very careful of the irreplaceable glass in an antique which managed to get chipped during the Aero cleaning process and the fact that I
managed to lift soil from the carpet with close to a full roll of paper towel after the technician left, the manager was Rude, Defensive, Judgemental and Lacking of knowledge of Customer Service when she addressed the problem. A customer should never be blamed and any individual knows that there are two sides to a story, or they should not be doing business.

Approximate cost of services:
$200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Our technician did a very good cleaning job. This customer phoned to say she stopped payment on the cheque our services. Our technician spent over two hours cleaning her carpets. Customer said our technician chipped glass at a height of 5'8" (her eye level). There is no equipment that we use that could cause this type of damage. This customer was very rude and would not listen to reason as she said our technician's watch probably damaged the glass. Whereas our technician does not wear any jewelry.

Private User
Private User
Private User reviews Vancouver, BC
10/10

aero hits the mark

i purchased a pretty expensive carper years back at Burritt Brothers. at that time, Harvey Burritt told me that when it was time to get it cleaned, i should go to Aero. I have had the carpet cleaned three times since then and all three times i have used Aero. the staff is well organized, friendly and very good at their jobs.

Approximate cost of services:
$230.00
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Private User
Private User
Private User reviews Burnaby, BC
10/10

AREA RUG CLEANING

MY AREA RUG WAS PICK UP ON THE DAY REQUESTED AND DELIVERED BACK TO ME SPARKLING CLEAN! THE STAFF AT RUG WASHING WAS VERY KNOWLEDGABLE AND HELPFUL.
THE PRICE THEY QUOTED ME WAS THE PRICE I PAID AND THEY DID
NOT PRESSURE ME TO PAY MORE FOR ADDED PRODUCTS.
I WILL RECOMMEND THIS COMPANY TO EVERYONE!

Approximate cost of services:
$350.00
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Sharon M from North Vancouver
Sharon M from North Vancouver
1 review North Vancouver, BC
10/10

Carpet Cleaning

I have used Aero Carpet Services countless times over the past 8-10 years and they’re absolutely amazing. They have been able to get stains out of my carpets that other competitors weren’t able to. We even one time had a catastrophe where someone spilled an entire glass of port on our white carpet and Aero was able to get it out entirely. Couldn’t be happier with their service.

Approximate cost of services:
$0.00
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Gisa S from Vancouver
Gisa S from Vancouver
1 review University Endowment Area, BC
8/10

Floor Cleaning

We have been using Aero Carpet Services for cleaning in our boutique for over 4 years now. They are very good, professional, always on time and do a great job. Its not a very big job, but we are satisfied with their work nonetheless.

Approximate cost of services:
$0.00
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Warren from Vancouver
Warren from Vancouver
1 review University Endowment Area, BC
9/10

Floor Cleaning

We are a property management company that has been using Aero Carpet Services for about 12-15 years. They typically clean the common areas in our 38 buildings once or twice a year and we have always been satisfied with their work, hence why we keep coming back.

Approximate cost of services:
$0.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Aero Carpet Services

AERO CARPET SERVICES LTD. is a local company established as industry leaders for over 30 years. We provide carpet cleaning, area rug cleaning, carpet repairing, upholstery cleaning, tile & grout cleaning & VCT strip, clean & wax. Our commitment to excellence, from our I. I. C. R. C Certified Technicians ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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