A.A. Waters & Brookes Ltd.

Sprinkler Systems
Vaughan ON L4L 3P6
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Sprinkler Systems
A.A. Waters & Brookes Ltd.
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87%

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Reviews by rating (past 12 months)

Reviews for A.A. Waters & Brookes Ltd.

Average customer rating:
9 10 (125 reviews)

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Sprinkler system
Sprinkler system
0 reviews Markham, ON
2/10

Sprinkler installation

They provide first consultation great. Shows you how best they will provide the service. Once they install the problems arise after one year and then they will charge you for any faulty installation work.
Poor customer service

Approximate cost of services:
$3,000.00
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Eric in Toronto
Eric in Toronto
1 review Toronto, ON
0/10

Awful service

DO NOT USE THIS COMPANY. We had a service call that we waited three weeks for and when the technician arrived he was unprepared and incompetent. He came without the appropriate tools to service the job and I had to guide him in how find the sprinkler box (simply follow the wires!!!) even though theyve been servicing our sprinkler system for years. When I called again to ask when they were coming to finish the job they told me the next appointment was in 6-7 weeks!!! Awful service! I had to call several times to get a response and they offer no solution or concern. We WILL NOT be using them again and will be finding a new company that can provide some basic level of customer service.

Approximate cost of services:
$100.00
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Joanna from Toronto
Joanna from Toronto
2 reviews Oakville, ON
10/10

New Sprinkler System Installation

Absolutely thrilled with the irrigation system we got installed! A.A. Waters & Brookes is a fantastic company to work with. The initial meeting was very thorough with Allan doing a detailed review of what we envisioned our landscaping to be so he could set a plan accordingly. They provided a good tutorial for how to work the system and how to override the settings so that the kids can run through the sprinklers! The system has a lot of intuitive settings to sense rain and to auto adjust for various weather conditions and you can get an app as well to be easily able to control it by your phone. You can also set special schedules for when you overseed in the fall etc. They are incredibly responsive to communication when reaching out to get the system closed/opened for the season. Overall, a super positive experience working with this company.

Approximate cost of services:
$1.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Sprinkler System Revived

If you want it done right the first time contact A.A. Waters and Brookes. Unfortunately I learned this the hard and costly way. After calling the first company with nothing achieved but an invoice that failed to describe work done, a friend recommended A.A. Waters and Brookes. My friend became a best friend for A Waters and Brooks, unlike the first company, came out and quickly fixed the problem. Jeff the technician was unbelievably great! He was not only knowledgeable but took the time to explain the steps he was taking to problem solve the mystery of why the sprinkler system would suddenly not turn on. Where the first company said that it was an electrical issue and left, Jeff checked the connectivity of each zone wire and traced the problem to a cut rain sensor wire. He then proceeded to resolve the problem and test each zone to make sure that system was working properly. He did this a couple of times to ensure that the problem was resolved and even took time to adjust the rotation of some sprinkler heads. But what I also appreciated about A Waters and Brooks was their team approach. The receptionist Anne did her best to quickly schedule an appointment and took the time to clearly explain the companys fee structure. In short it was a very happy ending to a stressful situation, thanks to A Waters and Brooks.

Approximate cost of services:
$13,640.00
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Mehdi Golbabaei
Mehdi Golbabaei
0 reviews Newmarket, ON
10/10

Great company to deal with!

Great company to deal with:
- Very honest
- Fair price
- Great customer support after sale
- Very expert technicians (esp. Franco).

Approximate cost of services:
$3,000.00
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RM
RM
5 reviews Toronto, ON
10/10

Sprinkler System Repair

I was not happy with the service received by another company and decided to reach out to get a second opinion.

My father in law contacted this company and they were able to send a technician the same day to assess the issue.

Within an hour, the technician had identified the issue and rectified it.
He was diligent and thorough.

When I first submitted this request via HomeStars, this was the first company that reached out and I balked at hiring them and went with a larger company that had a slightly higher rating on homestars. I was wrong on this one.

I highly recommend this company!

Thank you

Approximate cost of services:
$135.00
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Breanna
Breanna
3 reviews Toronto, ON
10/10

Lawn Sprinkler Install

The team was fantastic, they were very friendly and helpful. They worked exceptionally hard, stopped a bit for the rain but got right back at it. They really took a lot of pride in their work and tried to hide the system as much as they could by tucking it under our deck. They took their time explaining the features that we had and even how we could improve the system in the future if we wanted.

Approximate cost of services:
$5,000.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Garden Sprinkler System

Had my sprinkler system installed in two stages.
The staff were professional, courteous and punctual.
The seasonal turn off/opening are easily managed by the company.
It is lovely to have green grass worry free!
Would certainly use/recommend this company.

Approximate cost of services:
$4,000.00
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TroyC
TroyC
4 reviews Richmond Hill, ON
2/10

Terribly run company

I can't even begin to describe my disappointment with this company. I had seen a few of their trucks around when I was considering putting in an irrigation system, and read some reviews and figured they should be good. I compared their quote to others, and although they were significantly pricier than every other quote I recieved, I leaned toward this company simply because of how long they had been in business. I figured that must be a good sign, and boy was I wrong. I won't get into every single little thing that they did wrong and unprofessionally. But I will say that I've never been so turned off of a company in my entire life. I couldn't even get them to finish the work that I had paid them for. Calls and emails were not returned. I switched to a new company to finish the job and take care of my irrigation system, and it's been the best decision. I am utterly a amazed that Alan and his company are still able to stay in business. Horribly unprofessional, tried multiple times to charge for their own mistakes, incredibly hard to get a hold of, and no idea how to speak to clients. The only reason I am giving them two stars is because of their service guys who do the actual work. The different guys I had come out were friendly and understanding. All of them even seem to understand my frustrations with Alan, as if they have seen these issues before. If you value your lawn, time, and money, I suggest you take your business elsewhere.

Approximate cost of services:
$5,000.00
2 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
10/10

Spring Sprinkler Start up

We had a back yard sprinkler system put in 2 years ago (Oct 2020), it has been great for both lawn and flower beds.
We are in Toronto, Davisville area where our yards are long and narrow.
This Spring, 2022, I needed some adjustments to the head directions due to changes I'd made to the garden.
Joe came out for the appointment I booked to reset the heads. He went over the areas thoroughly testing the sprinkler direction with me until all was good.
Thank you to a great Team. We love our oasis within the city.
Lisa & Geoff
Lisa & Geoff

Approximate cost of services:
$120.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about A.A. Waters & Brookes Ltd.

A,A Waters & Brookes is dedicated to installing and servicing lawn sprinklers that meet the specific needs of our customers. We use only top quality material and the latest technology to guarantee system reliability and longevity, and every system is designed to maintain uniformity of coverage. Our Team members are Certified Irrigation Technicians, Landscape Technicians, and Backflow Testers. We also employ a full office staff to answer all of your questions and ensure the best possible customer service.

A. A. Waters & Brookes has been in business for over 28 years and is owned and operated by a professional engineer who is a certified irrigation contractor and designer. We work with home owners, landscape contractors, home builders and general contractors throughout Toronto, the GTA and southern Ontario. The company ensures that your lawn sprinkler and irrigation systems are designed, installed and maintained to your satisfaction

CATEGORIES
Sprinkler Systems
SERVICES
We design and install a lawn sprinkler or irrigation system to fit your specific application. Materials are selected based on a proven track record of reliability and performance, not lowest cost. Your system is installed by full-time, certified irrigation technicians who have the skills and experience to install your system properly with minimal disruption to your home and the utmost respect for your property We service all makes of sprinkler systems All our services, including installation, are supervised and directed by a Professional Engineer with more than 38 years experience in underground engineering and design
WEBSITE
http://www.lawnsprinklerstoronto.com
YEAR ESTABLISHED
0
NUMBER OF EMPLOYEES
0
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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