21 year old furnace died on one of coldest days in early 2015. We had A1's Supercare Protection Plan (highly recommended). They came within 1.5 hours of my call. Diagnosis was dead heat exchanger (and CO present), so gas turned off & new furnace needed. Sales came out early afternoon. They gave us 2 portable heaters to help get through the night and came at 7:45 AM next morning to install new furnace. Staff were nice and kept our house clean. New furnace was in 3.5 hours later and they were on their way after cleaning up. Great professional work and manner. Nice new Lennox furnace tied into existing ducts, humidifier and thermostat; new vent not thru chimney but direct vent. Showed and explained what was done and answered questions before leaving. Staff followed up the following week to see if happy with service. All staff professional and polite and always timely in response to our calls for service. Highly recommended!
- Approximate cost of services:
- $5,000.00
- Company Response
This is fantastic to hear that everything was dealt with in a timely manor.. even on the coldest day of the year we ensure that our Super Care customers are taken care of, regardless of how busy we are. Glad to hear you are happy with your new equipment and the service provided! Hope you enjoy the rest of your winter in your WARM home.