Toronto Steam N Clean

Carpet & Rug Cleaning & Repairing
Toronto ON M5E 1W7
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93%

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Reviews for Toronto Steam N Clean

Average customer rating:
9.6 10 (198 reviews)

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Private User
Private User
Private User reviews Kleinburg, ON
10/10

Carpet Cleaning for Condo Unit

Adab came to clean our carpets last week. He was very personable, explained the multi-step process and did a terrific job making our carpets look better than ever, he worked extra hard in certain areas, and we were thrilled with the outcome...Thanks Adab.......we will definitely have him back to our place in Kleinburg.

Approximate cost of services:
$200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for the kind words. We're glad we were able to bring your carpets back to life!

Regards,

Steve

MN
MN
2 reviews Toronto, ON
10/10

Carpet cleaning

Fast, friendly and professional! I needed an appointment on 1 day's notice and they came through for me!

Approximate cost of services:
$200.00
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Company Response

Thanks for the kind words Maureen! We look forward to working with again real soon.

Regards,

Jess

Cheryl
Cheryl
1 review Toronto, ON
10/10

Carpet cleaning

Quick, friendly, and did a great job. Left my carpets looking great and smelling fresh! I will definitely be using them again in the future.

Approximate cost of services:
$275.00
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Company Response

Thanks for the kind words Cheryl, it was our pleasure and we look forward to working with you again real soon!

Regards,

Steve

sal_24
sal_24
1 review Toronto, ON
10/10

Deep clean and carpet cleaning

Had disgusting tenants(hoarders) living in my 2 bedroom unit downtown - it was absolutely horrible. This team arrived on time and spent an extra 1.5 hour to complete this job. I wish I had taken before pictures to show what kind of mess this place was in but thank you guys for making my place liveable again. I highly recommend this company and have signed up for their semi annual carpet cleaning.

Approximate cost of services:
$750.00
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Company Response

Glad we were able to get the job done to your liking and we look forward to serving you again real soon!

Regards,

Steve

A.M.
A.M.
2 reviews Toronto, ON
10/10

Carpet

Guys were on time and very professional. Advised along the way and were able to bring most of my carpeted area to good condition. Thanks again will be getting this done as per Steve's recommendation.

Approximate cost of services:
$300.00
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Company Response

Thank you for the kind words Amjad, we look forward to serving you again real soon!

Regards,

Steve

Private User
Private User
Private User reviews Toronto, ON
3/10

Move-in deep cleaning + carpet cleaning

Used their service for pre-move-in deep cleaning. We had carpet cleaned in the basement. The only thing they did well was carpet cleaning. The rest was very disappointing. The invoice charges for 4.5 hours, but it doesn't reflect the work shown. We asked for oven cleaning. The cleaners just sprayed oven cleaners and let it sit there to dry, leaving soap scums all overall inside the oven. Showers were not scrubbed. I couldn't supervise the cleaning because I was busy with the moving company at the other location --- I didn't expect to have to do this for a professional company. My partner contacted the company to give a private feedback, but was offered a $50 rebate for a next cleaning service with the company. No thank you. Once fooled is enough. We left a comment of this bad experience on Yelp, but the owner dismissed us by replying that we are not the customer. We have the invoice#154 and credit card statements as proofs.

Approximate cost of services:
$740.15
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

This review is a bit surprising to say the least but as they say you cannot please them all. Firstly I would like to address the Yelp review that was left by a person that is not in our books as a customer and that had no conversation with myself, the owner. He did have a conversation with my manager though who like myself was surprised for several reasons.

1) You paid in full and my manager was on site after to do a walk through and there was no mention of any dissatisfaction.

2) He offered to have our cleaners return at no additional cost as per our satisfaction guarantee but your partner refused and insisted it was private feedback.

3) You were given a $50 credit as you did not want our cleaners returning.

4) Your service was done on 20th of July, your partner left us our only negative review 11 days after and you 41 days after.

From where I sit my manager did everything and beyond to rectify this situation with your partner but you simply refused.

Regards,

Steve

robert_cohen
robert_cohen
1 review Toronto, ON
10/10

Carpet cleaning

Was able to make a same day appointment; they were able to show up early, carpets look great. Easy breezy.

Approximate cost of services:
$160.00
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Company Response

Glad we were able to get you in. We look forward to working with you again soon.

Regards,

Jess

Leon
Leon
1 review Toronto, ON
10/10

Carpet cleaning and disinfectant treatment. They were very professional, reliable, and easy to work with. They not only did a great job, but provided excellent recommendations for further care.

Truly a great experience on our end. Professional, easy to work with, and punctual. They provided great customer service and did a wonderful job.

Approximate cost of services:
$145.00
1 of 1 people found this review helpful.
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Company Response

Hi Leon, thanks for the review. We look forward to serving you again real soon.

Regards,

Asaad

a s.
a s.
2 reviews Toronto, ON
10/10

Carpet and furniture cleaning in basement family room

Work was well done, carpet and furniture look refreshed!! Staff was knowledgeable, friendly and efficient.

Approximate cost of services:
$230.00
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Company Response

Thanks for the review Susan. We look forward to serving you again soon.

Regards,

Jess

Private User
Private User
Private User reviews Toronto, ON
10/10

Carpet Cleaning

We were moving out. Called and was able to get an estimate. They followed up with me promptly. Asaad was punctual, professional and courteous. The carpet looked as good as new.

Approximate cost of services:
$292.00
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Company Response

Thanks for the review. We look forward to serving you again real soon. Regards, Asaad

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Toronto Steam N Clean

For over two decades Toronto Steam n Clean has been providing quality services to residential and commercial clients of all types. Our experience and attention to detail is the reason we are chosen by organizations of all sizes in both the private and public sectors.

We’re able to guarantee satisfaction because we use top-level machinery and employees to make sure you get great results. Our company won’t leave your home or business until we’re assured you’re entirely satisfied. We have been in the business of putting smiles on our clients’ faces for over 20 years. Let us put a smile on yours today!

CATEGORIES
Carpet & Rug Cleaning & Repairing and Fire & Water Damage Restoration
SERVICES
Carpet Cleaning, Area Rug Cleaning, Upholstery Cleaning, Air Duct Cleaning, Flood Restoration, Commercial Cleaning,
STYLES
Hot Water Extraction (Steam Cleaning)
SPECIALITIES
Spot and Stain Removal, Pet Hair and Odour Removal
WEBSITE
http://www.torontosteamnclean.ca
YEAR ESTABLISHED
1995
NUMBER OF EMPLOYEES
7
RETURN POLICY
100 % Satisfaction Guarantee - We will return to job and RE-DO as necessary until you are satisfied
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, E-Transfer
LICENSES
IICRC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
199
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
24 Hour Satisfaction Guarantee
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.