Paid in full, ongoing delayed deliveries, faulty furniture
Same as everyone's story. With my father, we had bought a full 4 piece living room set. First peculiar thing was that Marnie old us "cash or debit only. No credit card." Normally this would raise a few flags but for the price and quality of the furniture, we did not object. After payment, that's when it all went downhill.
First delivery wsa scheduled 2 weeks from when we bought it, and no delivery was ever made even though i took the day off to wait for it. My father and i returned to the store and she said there was a high volume of orders that had to be delivered and that they would come that Friday between 9-5.
Friday comes, 5pm passes by and nothing shows. Finally, 4 hours later the delivery shows up. (this all happening after we had bought the items and i had gone home and was shocked about the reviews). Odd enough, the 2 delivery men (father and son) would only transport the furniture inside, but would not open the package. Luckily, my father was smart enough to make them write on the invoice that they refused to unpack it.
They left and we got down to taking off the coverings from the furniture set and hoping we didnt have a damaged product that some people have experienced in the past. Everything went well until the last piece from the set. Already, the covering itself was wet and as we took it off, it revealed to us a complete hole in one side of the sofa (this is a leather sofa so it doesnt interact well with water).
Called Marnie and told her about the problem and reported it and she said "she'd see what she can do." we took picutres of both the damaged covering and sofa and brought it to Marnie. From there she said she'd have to a repairman come in to fix it.
One month goes by, with my father and i going there every single weeknight demanding to know when they would come to fix it and the same response "he's away on vacation" or, "i cant reach a hold of him."
Eventually we had enough, and after much argument, she agreed to deliver a "new" sofa, but first wanted to pick up the old one 1 day prior to the "new" delivery. Learning from the reviews, we said that she would only get the old one until the "new" one was delivered.
The "new" sofa ws delivered on the day of delivery, but 3 hours late. Odd enough, it was a floor model delivered on the back of a Ford truck! Being somewhat skeptical, i inspected the sofa and what did i find, holes on one side as if someone had kicked it with cleated shoes.
The deliveryman said he didnt know where it came from and that he was just hired that day to do deliveries. Reluctantly, we accepted the "better" of the two and when my father came home, we called Manlie.
On it went with us going to the store for almost 2 months as we tried to get an undamaged sofa. At one point, she called her "manager" and he said flat out there was nothing we could do and that we had to "deal with it."
Upon hearing that, my dad became infuriated and threatened legal action.
Two weeks passed by, and she said she had a "new" one that would be delivered to us September 7th. Yet again, it never showed, and my dad being pissed off had enough and threatened to call the police.
Magically, once that was said, a brand new one, plastic-wrapped and well covered was delivered to us in perfect condition.
Overall, even though the furniture was fine in the end, it was not worth all the stress and time.
On a side note: She was especially made with me and my entire extended family since everyone had bought sets from her. Aunt's issue was resolved when she just walked out with a floor model and put it in her rental truck.
I am glad to hear this place is closing down, but im sure she's just moving somewhere where nobody knows her so she can continue her scam.
I will be keeping a close eye and if i see this store pop up anywhere, i will make sure to tell everyone about this scam of a store.
- Approximate cost of services:
- $1,300.00