Brock Doors & Windows Ltd.

AWESOME AWESOME AWESOME!!! Great install and GREAT Cleanup for debris from old windows and leftover packaging GREAT Team Thanks!!!

We were very pleased with the entire process with Brock. From the beginning quote, measurements through the ordering process and the installation. Communication was clear from the office and done very quickly and effectively. The windows came in sooner than we were expecting. Installation was set for 3 days and it was done efficiently in 2. We are very happy and would recommend Brock. Thank you!

Philip the Salesman was great when he walked into my house but after the windows were installed and major leak from one of the windows occurred. I called him up and he was a completely man altogether and not helpful at all. I subsequently dealt with Omar, Service Manager who agreed that the window needs to be replaced and is a manufacturers defect. I have placed couple of calls into the service department but have not heard from anyone as yet!!! Once my window is replaced and leak free I will write another review to reflect my satisfaction!

My experience with Brock Doors and Windows was exceptional. Andrew, the company marketing agen,t was very professional in his assessment/review of what we needed. He was knowledgeable with which products would suit our application.

Jeff (and Heather who arranged the appointment) was equally professional when he came to measure the windows that needed replacing, all the while respecting COVID precautions.

The installation crew - Jeff, Evan and Matt, did a great job installing all 10 windows in 1 day, despite it being in the middle of January when it was -15 C!! There was no mess within the house at all.

Totally pleased with everything!

We highly recommend Brock & Windows. Over the years, we have replaced all the windows of our house but one with Brock windows. We are very happy about the service, installation and quality of our windows.

Went with Brock based on name recognition and the long standing relationship they had with their manufacturer, installation took almost a year from signing the contract to installation. I submitted a warranty claim for defects in side light of front door, marks on the inside of glass and difficulty closing my side door late summer and have not had any issues resolved since the initial service visit.

The customer service is embarrassing and there seems to be no urgency or care for customer satisfaction, not what I expected but you live and learn.

Got new energy efficient windows. Competitive price, competent installation. Brock Windows was easy to work with.

As I researched other window suppliers I realised the Brock windows had a very good product. Over the years since then, we have replaced six windows in our house with North Star windows from Brock. We appreciate the way the new windows keep the sound from outside muted as well as the quality of the light that they let in. They need little maintenance and keep their good looks over the years.

Brock Doors and Windows installed new windows and a new front door in mid-December 2022. Unfortunately, Brock did not install the door we had ordered (which had a glass insert), and instead installed a solid door. Consequently, our entryway has been dark and unpleasant.

It took 8 weeks from the installation date for the correct door to be manufactured and ready for installation, but the service appointment was cancelled day-of because the installer was ill. The make-up appointment was scheduled two weeks later and was also cancelled day-of because the installer was ill. The third appointment (two weeks after that) was supposed to be between 11:00-1:00 but the installer did not arrive until after 1:00 at which point I was unavailable due to a work conflict.

It's been over 5 months and we still do not have the door we ordered.

Hired this company to put all new doors and windows in our home Spring of 2019, would never use them again, 'nor would I ever recommend them. Took them 3 years to resolve all of the issues, and there are still issues arising. Mis-measured windows, windows installed with the swing the wrong way, wrong color vinyl, a front door that leaked for over 2 years before the issue was resolved (rendering us unable to finish our front foyer), cut the wires on our security system, very poor workmanship ... The list goes on and on. It was one nightmare after another. Their staff turnover speaks volumes for this company.