We had 3 windows installed one was a bay window. 4 days later it started to leak water. Our installer came back and said it was our roof that was causing the leak and not his problem and toke pictures and walked away. We called Brock windows and explain our situation and that we were very concerned about the window as it continued to leak and we didn't know why. They listen and responded quickly and sent out a technician (Kyle) who saved the day he went above and beyond and did everything he could think of to help us. We now know the problem he also temporarily stop the leak until we could get the roof look at. I am very grateful for Kyle and that Brock Windows listen but as for the installer he really gives them a bad name. Not a person who should be in this line of work.
- Approximate cost of services:
- $6,300.00
- Company Response
Hi there,
Thank you for visiting us on our HomeStars page and relaying your feedback. We would like to apologize immensely for how your initial concern was addressed. That is highly unusual and not our standards of service.
We are glad that following your phone call we were able to quickly rectify your concerns promptly, with thanks to your Service Technician, Kyle! It is great to hear that he was able to come up with a temporary solution to decrease or completely stop any leaking you're experiencing as a result of your roof.
Our Reputation Manager would be interested in hearing your detailed feedback via email anytime at spotter@brockwindows.com, or via telephone at 905-791-2850 ext 208 between the hours of 9 a.m. - 5 p.m. Monday-Friday.
All the best,
Brock Doors & Windows Ltd.