Brock Doors & Windows Ltd.

My first contact with Brock was 2 years ago when Mike came and gave me a quote to replace 43 windows and 1 patio door. During our negotiation/decision period, the windows installation was going to fall in the winter period and Mike noticed that I was not very comfortable with a winter install. He surprised me when he told me to wait and to call him back if I was still interested in the spring of the following year. I have never experienced a company refusing to take my money. One point Brock.

The year went by and because of work, scheduling, family, basically life, I didn't reconnect with Mike.

Two years or so after my initial consultation, I sent Mike an email to re-open my file and that's when he sent me Brian. At first, I thought why did he send me Brian when I dealt with him before. Well, Brock Doors and Windows had expanded to a new location Mike had other duties understandably. Brock is expanding while others who submitted quotes a couple years ago had gone out of business - Another point Brock.

I went to the McCowan office and saw Mike there and lo and behold, he remembered me, what we did two years during the quote, etc. Talk about customer relationship. Mike Nolet "human CRM" - Another point Brock.

Back to Brian. Perfect "salesfriend" - yep, that's how I see Brian. He genuinely looks after you. I told him some of my plans and how I'd like to stay within a budget. And every time, I deviated from my plan increasing my budget, he would pull me back in. Brian's color recommendation was perfect. I suppose he's seen enough windows on houses that he can color coordinate in his sleep. At the end of the process, I have the windows I wanted, the way I wanted and he kept me to stick to my budget. Again, a company who does not want to take my money - Another point Brock.

Amry and team came for the installation - perfect "install-friends". They did a fabulous job with the install. Other contractors - painters and california shutters were amazed of how clean the install was - trimmed, levelled, etc. Amry is a perfectionist. He will make sure that the windows, the aluminum covers, etc were perfect as if he was installing windows for his own house. Best part is he went above and beyond by working with my stucco guys to come back and complete the window caulking once the stucco has dried; my alarm guy to get the wires through the window frames. Key is, he didn't have to, but he did.

I was already pleased with the install, but now that other folks noticed it, I'm even more satisfied that I went with a top name windows - Northstar, top dealer - Brock and top install - Brock installers.

Long story short, if anyone is looking for premium Canadian made windows, give Brock and chance. You get what you pay for. A bit of premium goes a long way if you are going to be in the house for a long term. I have already recommended the company to my neighbours and I have no doubt, their experience will be as positive as mine.