J K.

The entire experience with Optima Home Improvements was very good. Starting with Chris Zavodyuk who initially explained the window options, went through the contract detail and pricing, and ensured that all of our needs for each window were explained and addressed. A week or so later, Bernie and his crew came to take the detailed measurements. Moved any requiredfurniture out of the way, and did his work very professionally. Finally Artur Gasparayan and his crew of 4 came on the appointed day, explained what will be done and ensuredthat drop sheets and runners protected our floor and carpets as they went up and down the house removing the old windows and installing the new. We were very impressed with the speed and professionalism of him and his team, checking and adjusting their work till they and us were satisfied with the work. We were quite amazed at the speed of their work. Although Optima had indicated 2 1/2 days to complete the project, they accomplished the task in just 1 1/2 days. They were very helpful in moving heavy furniture out of the way to do the installation, and replacing everything back. No surprises on the agreed pricing or completion dates, as sometimes you hear of contractors signing up customers, and then leaving them helplessly obligated. Optima delivered exactly what they contracted to do, on time, and on cost. A great bunch of people. Although it is only 2 days since the project was complete, I have every confidence that the new windows (25 of them), will perform very well and as promised by Optima, for years to come. Our overall experience working with Optima is that it is a very reputable and reliable company, providing quality windows. And at a cost we were comfortable with.