N. Jimenez in North vancouver

We hired Pond Tile to install tiles in our basement, kitchen backsplash, bathroom and laundry room. We selected them from 3 quotes and they came with a very positive review from a colleague. I was really pleased with the overall experience. Simon was extremely proactive and very responsive when it came to communication (something often missing in the home reno business). The work was done on time and within the quote given. He came back a few times to correct one or two minor issues with the backsplash and accepted that final payment wouldn't come until we were satisfied. I would highly recommend Simon to anyone looking to do a similar job.

We hired Home Depot to install carpets on two occasions in 2009. In the first instance, we were pretty staisfied with both the product and the quality of the installation. However, the second job left us less than satisfied. We had issues with the quality of the carpet and with the installation itself. They were reasonably quick to return to address the installation issues. However, we have subsequently initiated a claim against the quality of the carpet and that has left us dissatisfied. Our principal complaint is the manner in which the claims has been handled. Our file was lost or misplaced and I had to call the store repeatedly to find out what's going on. They acknowledged the error, though didn't really apologize. I have normally had very positive experiences with Home Depot (particularly the West Van store) as their product seleciton and return policies are very good. In this instance, we have been underwhelmed. It is unlikely we would use Home Depot for a carpet install in the future.

We had this company install our roof in 2009 and they did a superb job. The company rep was very professional during the quoting process, very responsive to email and phone calls and started/completed the work according their schedule. Further, when they accidentally cracked the stone stairway, they immeidately acted and fixed the walkway without any hassles. I would highly these guys.