I called Sears to come and clean the carpets, the lady on the phone said if you can vacuum the carpets, it is better, if not, don't worry about it. The guy came and was yelling "the carpet is not even vacuumed so I will charge you 20 dollars for vacuuming"!!!! Another issue, they can't give you the exact time they are coming until one day before the appointment and they call after their office hours so you can't call back to talk to someone if you missed their call just leave a message! And of course, the stains didn't go!! I wouldn't recommend them to anyone

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