An email to the General Manager sums up my feelings: August 26, 2011 Don, It has been a tangle dealing with you to say the least. I have been very patient and am now royally pissed off. You guys had the fireplace delivered in early June (11th or 12th I believe) without the faceplate. On July 4th I emailed you asking if the part was in and you said you sent SBI an email and if you didn’t hear back from them you would call and get back to me the following day. You never got back to me and on July 13, a month after the delivery, I again emailed asking if the parts arrived and you indicated that they SHOULD BE. I sent you another email on July 19 asking if the parts were in and then you indicated they were out of stock and that you just got off the phone with SBI and they will be sent out from Quebec that day. You also indicated that you would call me when they arrived. Then more than a month later, on August 15, I asked again for the parts and you indicated that they arrived. I then sent someone to get them on August 25 and they were not there. Then you forward me an email you sent JOE today August 26 (I am assuming from your warehouse) asking him if the parts are in. You are so full of _____ I think I can smell you from here. You’re service was great until you received my money and then you could care less. I will make sure to warn as many people as I can of your terrible service.
- Approximate cost of services:
- $3,000.00