Terry in Hamilton

To be fair, Daniel and his assistant are both polite and personable. Once on site, they do very good work. Their shortcoming lays in their poor communication with us, as his clients. His Follow-ups fall incredibly short. Quasi appointments missed without so much as a call, text or an email does not make for good customer relations. Rule of thumb: Small customers should be treated just the same as your largest. Oddly, there is a 2014 Review that is eerily similar to our recent experience. If Daniel would spend equal time following up with his clients as he does in responding to reviews, things might improve, for his clients. From the onset, we felt "squeezed-in" to their timetable. We made a decision not to Crown over a corner fireplace which we immediately regretted. The attached photo speaks for itself. A return was arranged and then we were forgotten about for almost 2 months. An email finally came through saying "if things worked out", he would pass by the following Wednesday. Well, that Wednesday came and went, without any communication whatsoever, and finally, 10 days later, I fired off an ill conceived and frustrated email to him. I wish I had handled that better, as saying his behaviour was akin to being a bit of a D---head seemed to touch a nerve, but, to my point - we do not want someone who can treat customers like that, back in our home. No-one appreciates being treated with such disrespect. His responses, when they do happen, are self-serving, dismissive, filled with excuses and give one the impression that they might not have been penned by the individual signing it. We had enough of it. The only thing missing from his service is professionalism – pity. Thank you.