work as OK, but they don't own up to damages caused
Beware. While replacing my residential roof, they caused some damages to the aluminum that surrounds my windows (badly dented, paint chipped). After initially saying they would repair the damage for free right away, 3 months later they change their tune and now want me to pay. My mistake for paying them for the job, and it appears my mistake for hiring them in the first place. Poor communication, delayed replies to phone and email, and damage-prone work. It all adds up to a negative experience and I do not recommend.
- Approximate cost of services:
- $12,000.00
- What could this company do to improve their services?
- Carry out what they agree to.
- Any advice to offer fellow homeowners facing a similar project?
- Do not pay until you are completely satisfied.
- Company Response
Star Roofing Ltd as been in business for over 20 years we always do a proper job .We did not damage your metal around the windows ,your home is an older home your metal as been painted over and over .Inorder to do a proper job we liftted the metal very carefully but the paint cracked because of so many layers ,and been very dry this only way to install ice-water membrane around your windows and new shingles ,we install the ice water at no charge other company would not even install it for you .We try to make you happy but you were very rude you wanted us to install new matal around all your window thats not right .This is the only complaint we had in 20 years .You should be happy your job is install properly there more stuff done on your roof thats not even on your contract wanted to make this clear .
Silvia Ribeiro
Manager