Reviews

10/10

We contacted a few local floor refinishers and Newridge got back to us the quickest with a quote. Tyler of Another Level Flooring is the local rep and provided a quote for us the day after his visit and fit us in for the job a couple weeks later. This flooring needed some serious attention/replacement in one area and the job he did is spectacular. We love showing people who knew how damaged the floor was because you'd never know there was a a problem. Tyler did a beautiful job and we've been happy to hand out his card to anyone who asked.

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Company Response

Thank you Paula for taking the time to write a review of your experience. It was a pleasure for Tyler, Jeff and myself to work with you on this project. Please keep us in mind for another future project and let your friends and family know if they are looking to update there hardwood floors and/or stairs. Thanks again!
Regards,
Scott

10/10

We got a couple of quotes to fix our chimney, and Straight Up Masonry gave us the best price with what we thought was the best solution -- a complete rebuild. Another company quoted us more to tuck point our chimney, which was made out of two kinds of brick and basically crumbling. They did a great job. It was close to the end of season so we were lucky to get them to do the work before winter. They had the whole job done in two days, came on time, kept me informed about the progress, and our patio may have been cleaner after they left. Since we have a 100 year old house, we wanted to match the chimney to the old brick. Straight Up Masonry used a new product that looks like old brick which looks amazing. We're happy to recommend as we'll be having them back next spring to do some tuckpointing.

1 of 1 people found this review helpful.
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1/10

I chose this company to support a local business, and as someone who usually screens pretty carefully I didn't do the leg work before hiring Tony to install carpet. From the start I got the sense that I was receiving good customer service, as Tony suggested that he bring the samples right to my home. Makes sense. Problem is things got pushy and before he left we had handed over a 75% deposit on the work without interviewing anyone else. My bad. The design that was recommended for the carpet runner looked terrible once I saw the piece that was cut on the landing. (All during the installation Tony likes to talk your ear off BTW, I had to make sure I was keeping an eye on the installation). Fortunately I caught it and asked them to fix it, for which a) we were blamed for the mistake and b) we were charged extra to fix it. Unbelievable. After I paid him to get them out of the house (never again) I sent photos of the install to a reputable carpet company with info on the brand of carpet and was told that it shouldn't be used on staircases because the staples will show. So we were sold poor quality materials for the job. Do not hire.

3 of 3 people found this review helpful.
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Company Response

Paula we regret for not having been able to meet your expectations for the installation. Our process for selection has for the most part worked great for our customers, but in light of your dissatisfaction we have made some change. As per the information being given to you by another company I would have to disagree. Its sad that another company would so easily put another companies reputation under the bus all for the sake of a possible job. We respect your feedback on the work we did and have taken what we feel necessary to heart with the hopes of bettering ourselves for the future.

8/10

Matt has done a couple of jobs for us and was pleasant to work with on both occasions. We had a strip of floor tile to fill in our basement, and since Matt did a great job we had him back to rough it in for the laundry as well. Both jobs went smoothly, Matt always got back to me quickly and had the work done on time. Happy to recommend.

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10/10

Rahaman was a pleasure to work with and did an amazing job building us a new landing - really solid craftmanship. We had a hard time finding a company to do such a small job, and Rahaman didn't hesitate or try to upsell us. More than satisfied, happy to recommend!

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