Reviews

0/10

If I could give this review a 0 I would! I live in Calgary AB and went to Home Depot to purchase some blinds for my new home. I ordered them a month before possession so I would have them in time. I was told to have the designer Monika come out to my new home to look at the blinds and make a choice. I already knew what I wanted and what colour I wanted which was Charcoal. The designer came to my house to see that the colours of my house was grey, white and black. I wanted black charcoal for my windows. After 3 weeks the blinds arrived for me to find my CUSTOM blinds came in the colour brown! Or “hiking trail” as it was labelled. I could not believe it! I paid $1500 for these blinds! I phoned the designed to see what happened and she was completely rude and had the ignorance to tell me that I signed off on the paperwork. Now let me tell you that the blinds and colours are all coded. No where on my receipt does it say brown so how would I know that the code she wrote down was wrong. I have now had the run around from Home Depot. I called Monika again on Monday to see what the update was and she couldn’t even remember talking to me on the Friday!!. I went in to the store and called the customer care line who has still not called me back! This is the worst experience I have ever had and not even an apology or anyone wanting to try and fix this. This is the worst experience and I will NEVER shop Home Depot window coverings again and I warn everyone! Look at the colour code on your paperwork and match it to the code in the book just in case they mess up huge like they did to me. I am so upset that I have wasted $1500 and these custom blinds that now have to go in to the garbage.

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