Private User

I needed help putting together an IKEA wardrobe and checked through Homestars. The first thing that impressed me about Monika and Kris is that they responded intelligibly and politely with a bid. Others simply sent a proffered price. We spoke on the phone and prearranged an appointment for the next day and they showed up on time. After they put the piece together, they pointed out how flimsy it is it seems IKEA didnt design the item with any support at the back to prevent it from collapsing or breaking. Our floors are also uneven so despite adjusting the feet for height it was slightly precarious. Kris offered to create some support beams and affix them to the back to correct the problem. I agreed and they left their tools and returned the next day. In the meantime, I had a few other handyman jobs I required attending to and asked them if they could attach a garden hose hanger to the wall, fix a bathroom door that hasnt shut properly for years, and stop the garden gate from scraping on the ground preventing it from swinging to and fro properly and create a small bannister on an outdoor staircase. They agreed to do the jobs and did so with quiet but enthusiastic determination. They explained what they had done to correct the problem. It rained on the second day so they needed to return the next to complete the bannister. I ordered and paid for the garden hose holder at a store convenient to their location and they very kindly picked it up for me. I dont have a car so it was greatly appreciated. Not to mention that they didnt even charge for picking it up or installing it despite my protestations. They came back a third day to stain and varnish both bannisters so that they match. They charged exactly what they had quoted for the IKEA construction despite getting the lumber and adding the modifications. Many contractors find excuses to increase the invoice, but Monika and Kris did the opposite. They were polite and friendly and trustworthy. I left the gate open for them for the jobs in the garden and they came and went quietly, completing the various tasks eliminating any potential tensions or stress that often occur when undertaking home repairs.