outdoor furniture 2 club chairs and one chaisse loung
Never ever buy anything from Palma Brava- if something goes wrong with this very very expensive furniture ours was THREE SUMMERS OLD and became very stained and grimy. Went to ask how to take care of this problem and they were not at all helpful and could not care less this set costs 4000.00 I asked for the mgr. and was promised she would call me that was three weeks ago and still nothing.!!! I had to, on my own phone Sunbrella in the states to find out how to properly clean there product and I did but no help from the snobby uncaring people at Palma Brava there solution was for me to purchase a whole new set of cushions all for the low cost of yet another 1200.00 I just went to HAUSER bought two more chairs with a written guarantee for all cushions and chairs for five yeara..We work too hard and I want to give my money to a company I know cares about there product and the customer who bought it. Never again will I enter PALMA BRAVA and I will let everyone know that this is a problem place. GO TO HAUSER !!!!!!!!!!!!! iF THE MANAGER OF pALMA READS THIS GET A NEW JOB along with all your sales staff should not be working for what I thought was an Upscale store. Maybe the dollar store is a spot no one expects good quality for a dollar but for $4000.00 maybe a little respect for the customer and good service.
- Approximate cost of services:
- $4,000.00
- Company Response
Palma Brava has read your review and we are sorry you feel dissatisfied with our service. We have almost always accomodated our clients in service and quality issues and very proud to say most of our clients are very happy....that being said in your case, we can only do so much to assist you with in reason and with in the warranty period . We do not take responsibility of wear and tear issues such as cleaning the cushions especially when it was purchased 2008 after 3 years of using outdoors.