joe in North York

I will list out the facts of the situation so that you guy can decide for yourself. Please be mindful that i am not mad and was not mad and will probably not be mad about this. I am not an emotional person in general. 1. The guys came to do their insulation work on time. 2. I called in vacation so that i can stay home to have them do the work. I was trying to be nice because the estimator said that they are VERY busy. 3. One of the guys went up the attic and told me that they cant do their work because the pot lights do not have baskets on them. If the lights are not covered, insulation would damage the lights. (I believe them because it makes sense) he said that it would cost extra 10 to 15 dollars per baskets. I have 24 lights. 4. Spoke to the owner or managers the day after. He told me that its going to cost 20 dollars per basket. I told him that the estimator did not advise me of this issue and it is somewhat his fault that he gave me the estimate without taking the consideration of the pot light baskets. (The estimator told me that they would take care of EVERYTHING that has to do with attic insulation). I told him that i had to use my vacation days to have them come do their work and i asked him kindly if he could do this better for me. 5. He started to raise his voice and told me that the estimator missed the pot lights. I advised him that its impossible to miss the issue because the pot light is right there when the estimator went up the attic. He also told me that i am being silly and that i am being petty. (I am literally writing what he told me) he told me that he is embarassed for me. 6. I realized that he is very unprofessional and he is personally attacking me. So i just hung up because i dont have time to deal with this kind of person in my life. I wanted to work this out with him if he was being alot more professional about this issue and i probably had 5 mins conversation with him and he would consistantly cut me off and try to justify the situation instead of actually handling the issue. I probably spoke for 1 min out of whole time. i personally would not recommend