Brutal. We pay a premium for Vivint’s “services” and get nothing. After Vivint installed their products, we’ve had zero support. Vivint has cancelled THREE times in a row for one service call (this is our first request for warranty service) and we’re still waiting for a tech. Not only have they cancelled numerous times, they also provided false information relating to their cancellations: tech is sick/ tech is on the way but is now busy elsewhere/ poor weather conditions. After these excuses, another customer service rep cited NO TECH SERVICE FOR THE AREA as the reason for multiple cancellations. Vivint installed their products and failed to follow through with any service. Vivint has rescheduled their tech for a fourth time with guarantee of service, which is laughable as they stated there is no existing technician in the area. Their consolation prize to make up for their incompetence is an offer of $15.00 credit towards our next bill. We are stuck in contract despite Vivint’s failure to provide security beyond install. Also worth mentioning, we informed Vivint that we will not renew our contract once it ends in 2019, they disputed and told us we were bound to contract until 2021. Fortunately for us, we have written confirmation via email correspondence WITH VIVINT that we are done with them in 2019. Invest in family safety and security elsewhere.
- Approximate cost of services:
- $70.00