Fake business and reviews. Avoid at all costs.
I must say all the "10 stars reviews" you can find about this business are fake and the business itself is fake. Just check the address of his "office". This person must be avoided at all costs. The technician in my case was called to disconnect the AC unit and move it away from the wall in order to do the nessessary repairs to the exterior wall. It is a very easy job for the licenced professional. For $200 he cut the gas pipe and disconnexted the AC. After his visit the furnace stopped working properly and wouldn't heat. I never had a problem with the furnace and AC since i bought them 2 years ago. I contacted this house depot guy again and told him what happened. He was very reluctant to come back to fix the issue, especially when i emphasized that the furnace wouldn't heat after his visit. Nevertheless, I asked him to come and check it. Reluctantly, he agreed to come. When he came I asked him to check everything outside where he was working earlier disconnecting the AC unit. He refused angrily and said it's not the reason the furnace doesn't work. He started disconnecting all the wires on the thermostat then went downstairs and started disconnecting all the wires inside my furnace. While he was doing that he kept complaining that everything was done wrong in my home and the furnace was installed in some illegal way. I told him that the furnace was installed by Direct Energy and ESA came to check everything once it was installed and i never had any problems untill he came earlier to disconnect the AC. He then asked about my nationality and then was mumbleding something about russians (I am Russian). Again, i told him that the problem must be somewhere where he did the job earlier, outside of the house. The furnace always worked fine untill his visit. He got angry and said he's leaving and demanded his pay. I told him there's nothing to pay for. All i had at that moment was the thermostat and the furnace with most wires disconnected, -10 C outside, 11 pm and the technician that was supposed to fix it saying he's leaving. I told him to get out. Next day i called another technician that was recommended by my friend. He connected all the wires back. He asked me: "Why would he disconnect all the wires?? Why dissassemble the thermostat??" He quickly found that the pressure checker was acting up and it didnt let the furnace heat. We went outside and found that the exhaust vent wasn't in a downflow position. As a result the water didn't go down the drain and accumulated inside the pipe. This caused the pressure checker to act up and stop furnace from heating. We positioned the exhaust vent in a downflow position and the furnace works perfectly now as it always did. Well. How the exhaust vent got moved is a mystery and why would the house depot guy even touch it? No one else ever touched it since it was installed. Nevertheless, it was such an easy fix. The visit of the house depot guy (when he came second time) was video recorded. Should i sue him?
- Approximate cost of services:
- $200.00
- Company Response
This is Mark from HouseDepot, I do not know this person by this name. however there was a person called George from Mississauaga. This business is Housedepot, and is incorporated since year 2000. if this gentleman has problem with the registeration, he can get in touch with the government of canada, in University avenue, probably #100 in toronto, or go to ontario.ca
I explained to him before going to his house, on the phone, it would cost $150 for service call, as it was around 12 PM, and more than 50Km drive to his house, with a truck full of parts. he agreed verbally. Then when I was there , before doing the job, I reiterated of $150 cost for service call only, meaning diagnosis cost, and fixing it may costs more depending on the part I need and, and sometimes I may not have the part, so fixing it may be postponed to another day till I get the part. Mr George, disagreed, and said NO FIX , NO PAY RIGHT NOW, so i left the job site without touching anything. He threatened me, but i managed to leave his house safely