EDIT: The issues started after the snow melted. We had to clean a pile of cut metal and glass left behind. Then we had a rain storm and the window leaked due to the poor caulking job. This caused damage to the wood inside. The installer came back to re do and it's still not good. All pics are attached. Not to mention there is spray foam on the window itself, frame and sill. A rush job on the install that has not been fixed 7+ months later. Still being promised it will be fixed but has yet to happen. Mike is great. The only salesman who actually listened to what we want, while making helpful suggestions. No sales tactics, just clear explanations on what's important in a window. They take the time to make sure you are satisfied with the job. Save yourself the time and effort of getting quotes, call and ask for Mike. -Easy to get a hold of -Smooth install -On time -Good price
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- Company Response
The job was installed in the later part of 2017 Sometimes debris is buried by snow . The leak was above the window and was rectified even though it was not due to our installation but was a part that blew off above during a windstorm. We rectified the caulking twice because the customer didnt like the job We will also fix any future problems Interesting that about 1 week ago you wanted us to do your rental properties windows. But you unfortunately missed the rebate date. Now we went from a 10 to a 0. Sorry you weren"t happy but we will still be glad to rectify any perceived deficiencies with our workmanship Do you like the windows. We are willing to do whatever you need for us to regain your trust and make you happy. Thanks again and call me anytime.