Terrible experience with Home Depot at Steeles and Alness. Ordered washing machine and dryer combo. The salesman told me we get 10% off if we apply for HD credit card. Took over an hour to complete the order. When went to pay they told me they don't have the 10% discount. Went back to appliances to redo an order. Took another half an hour. When the order was completed, the salesperson told us that we have to disconnect the old machine and move it otherwise they won't install the new one. Never mentioned it before. We came home and tried to move the machine with no success. Called HD to cancel the order. They told us that if the order left the warehouse, we have to pay 15% restocking fee. This was 3 days before the delivery day. Still waiting for a refund that was supposed to be processed the same day the order was cancelled.
- Approximate cost of services:
- $1,400.00