Very very disappointing experience. Problems: they did the closet door measurements wrong TWICE; they damaged the walls and baseboards; excuses, indifference, calls not returned, poor communication; no proper follow up and certainly not one word of apology. The story: We met with the company rep at the start of April; discussed the job; we paid a 50% deposit; and we were told to expect two new sets of closet doors in six weeks. Six weeks later, they installed the doors; one set had been measured incorrectly so that we could not use the drawers inside the closet. Their error caused damage to the finish on the drawers which was never fixed. Six weeks later, they tried to put on the second set of doors, but they were the wrong size AGAIN. So, back we go. Another set of doors ordered. Four months of inexcusably bad service and inconvenience. We met with them at their convenience and paid promptly and in full. It is finally over: the doors are in and look nice; they finally fixed the damage done to three walls (not just cutting a baseboard but holes in the wall); and after four months we have closets. Experiences vary friends recommended this company; I would not. And after all of this, there was no apology, no offer of any sort of discount, nothing.
- Approximate cost of services:
- $5,000.00