The first time we had it done 2 years ago it took 2-3 hours.....great tech....very happy...but he left the company. This time it took an hour. 6 vents left closed and the furnace service switch left off. We found this after the house got cold. Not very impressed with the last visit. Though Marc and his helper were friendly.
- Company Response
We are sorry to hear you weren't quite as happy with your experience this time, Stephen. Happy to hear that you were pleased with Marc and his helper but they should have been more diligent in their post inspection to be sure your furnace was turned back on before they left. The first time we came to your home, your ducts hadn't been cleaned in 15 years so we would expect that this time would not take nearly as long. Thank you very much for your feedback and we hope you will give us another opportunity to keep your business in the future.