Bonnie in Milton

BEWARE! Do not use this company. In the midst of my Christmas baking the oven on my 11 year LG stove stopped working. I knew the problem, the broiler worked but not the bottom element. i needed a quick repair and called appliance repairman without doing a lot of research. My mistake! I should have read Homestars reviews! As I read all the negative reviews I see the pattern. They come to your home for an $80 service call, then immediately ask for a $280 fee upfront to diagnose and fix your appliance, plus parts of course! I asked about the $80 service charge and why they could not give an expense estimate before committing to the $280 and he just said that is the way it works! Red flags went up from the minute he entered my house. He took back off stove, tried turning oven on a couple times, refused to talk to me, and spent the next 1/2 hr outside on his phone in freezing cold weather. Said he could not get a signal in my house. Eventually he told me I needed a bottom heater, price $600 plus tax and available in 3 or 4 weeks, maybe! At this point I said no way and he left with $300 of my money. An unethical company , do sorry I allowed myself to be taken in.