Reviews

2/10

Not happy with the service I received. They left the dirty towel on my bathtub and also dirty drippings on my toilet bowl. I had to throw out my expensive shower curtain because the asbestos towel was touching it. My shower matched the window curtain which is hard to find. Some of my vents were not properly nailed back. Nails reused were bent and not properly secured while other were just left. I think when a company used a contractor to complete a job, the owner should visit the site to ensure the job was done properly. Not happy with DAVID’s response when I called him after he told me to call him any time with any issues. I couldn’t believe my ears. Homestars won’t allow me to write his exact response. I no longer trust positive reviews. I hired this company based on positive reviews.

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Company Response

Hi Cassey,

I am very sorry for the poor workmanship our company has provided to you .
I am trying to find you in our system because I find it very hard to believe we would do such poor quality work.
The reputation of the company is very important and it shows in the quality of work we have provided in the past 30 years.
I am never rude or impolite to any of the good customers out there.
We try to resolve all conflicts immediately.
I do not ever recall a conversation with you. A dirty towel spots on the toilet and destruction of the clients property is something we would address immediately.
Once again if we have done work for you I apologize from the bottom of my heart.
We have done thousands of jobs throughout Ontario this is the first time I've ever heard of something so despicable are you sure our company did the job ?

David Hansraj
(416)-858-6973

10/10

I am one very HAPPY and SATISFIED customer. I would give them a million stars. This company is absolutely the best!! They are extremely knowledgeable, courteous, trustworthy and very professional. They are also very friendly and easy to work with. I reached out to them after my eavestrough was improperly installed by another company and I was having leaks. Baz showed up at a scheduled time and took one look at the eavestrough; He could immediately identified what the issues were. He provided me with a quote that was quite reasonable. Cheaper than the other estimates. I accepted the quote and hired him. He and another employee "Jimmy" showed up and completed the work. They were very, very professional and neat. The cleaned up afterward. This company went above and beyond to make me happy and satisfied. They even identified fixed some other issues on my property that wasn't related to their job. I haven't had any leaks since the job was completed. I'm so happy. I am very happy, satisfied and pleased with their work. Everything was straight forward. He said to call him if I ever have any issues because he stand behind his work. I WOULD HIGHLY RECOMMEND THIS COMPANY. A HUGE THANK YOU!! THANK YOU!! YOU ARE THE BEST!!

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Company Response

Hi Cassey,
Thank you so much for these kind words, you as well went above and beyond with your hospitality. We are very happy everything worked out at the end, it looks great. You shouldn't have anymore issues, and if you do you have our contact information for any requirements. It was a pleasure on our end.

Best Regards

Baz Aluminum


First Review

10/10

I hired this company to install railings in my house. Work was completed as scheduled. Positive experience. I was a bit hesitant to hire them after reading the negative reviews but I am happy I did. There was a chip on a wood installed and he quickly came back and replaced it. I’m a very happy customer.

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0/10

THIS COMPANY IS NOW SUING ME FOR $35,000 in DEFAMATION (for telling the truth and sharing my experience). I have paid them over $5280, I now have to pay another company over $2,500 to fix the leaks and now Toro wants an additional $35,000. Hiring Toro Roofing has turned out to be a huge disappointment and the worse mistake and experience of my life. I feel that I was taken advantage of by this company. I didn't find them professional or trustworthy. Jason informed me that I need to replace my roof in order to fix the problem/leaks I was having at my eavestrough. AFTER PAYING THIS COMPANY OVER $5280, TEN VISITS FROM THEM and TWO MONTHS LATER, I'M STILL HAVING LEAKS. I'm having leaks in places where I never had any leaks prior. The worse part is that, I was told that it was normal. In hindsight, I don't believe anything was wrong with my roof and it did not need to be replaced. I don't know why they now choose to mislead customers by not speaking the truth. PICTURES shown are from TORO'S direct work on my eaves. After the installation, I informed Jason that I was not satisfied. He got very angry/upset, rude and became very defensive and disrespectful. His behaviour scared me. I honestly regret hiring this company. I WOKE UP THIS MORNING TO FIND NAILS/SCREWS still in my driveway. Shingles blown off. Nails are still left on my roof. I have been picking nails/screws for the past month and debris in my A/C. They kept coming back to fix issues but would still leave a trail of other issues. Each visit from them would result in further damage to my property. It was very difficult for me to write this review but after hearing that it’s normal to have water drip behind the eaves, I had to share this information. I want to share my experience so it can help another person. If you decide to hire this company, please get an independent contractor to conduct a final inspection before making your final payment. PLEASE WATCH THEM WHILE THEY are working. Please take before and after pictures. I am unable to get into the full scope of my TERRIBLE EXPERIENCE with TORO ROOFING INC in this review. I had to file claim in court to get this issue resolve.

2 of 2 people found this review helpful.
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Company Response

Hi Paulette, we are very surprised to receive a review like this from you. Two days ago you posted a perfect score on google for us with the following details:
"1000 stars!! A++++ . TORO Roofing Inc. deserves a TROPHY. This company should get an AWARD for the..."
Toro Roofing replaced your roof and did minor repairs on your eavestrough that was replaced by a different company months prior. Any issues with your eavestrough which was replaced earlier this year by another company should be directed towards that company. Our technician did not say that dripping is normal behind an eavestrough- he simply stated that he needed to see the dripping in action on a rain day which is a common practice in roofing. In regards to your comment on the drip edge, when you have a very low slope roof, it could lift the shingle up and in your case it did and that's why you were told not to install drip edge in the first place. No CertainTeed shingles require drip edge on any of their applications, it is a suggested application in certain circumstances. Also, there are no shingling manufacturers that have a drip edge requirement for warranty. Feel free to call the CertainTeed support number which is 1-800-782-8777. Also, the pictures you posted are of an eavestrough that was installed again by another company and the exposed wood was always there and is because the fascia metal does not go all the way up the fascia board which was also installed by another company and has absolutely nothing to do with a roof replacement project, which is what we were contracted to do on your home. You even let us know that your eavestrough installer told you to sue him because he he refused to come back to your home and that you were trying to get a full refund from him. We have already done a number of additional services on your home free of charge based off of your frustrations with a project that we did not do in the first place (eavestrough and downpipe replacement). We do wish that you were able to write this review directed at the company that installed this for you but assuming they don't have social media so you have taken your frustrations out on us. After providing Toro Roofing with a glowing review a couple days ago, you contacted us saying you noticed some dripping on your eaves. We responded right away asking you to send pictures but we couldn't see any issues in the pictures and told you just yesterday that we would send a technician the next time it rains so that he could see the leak in action when it rains tomorrow. You didn't respond to the email or our voicemail so again we are very shocked to see this review. We also would like to make it very clear that we did not threaten you in any way, shape or form. We simply let you know that posting false information about a business online to try and get additional free work and try to diminish our great reputation that we work very hard to maintain is unjust and we would have to take the necessary steps if you were not willing to be honest in your review.
Toro Roofing Inc.
https://www.tororoofing.ca/
416-938-3998

0/10

I called this company after reading all the positive review online. I wanted to get a separate vent installed for my dryer. My dryer and bathroom was sharing the same vent. They charged me $50 just to tell me that "it was not possible to have one installed". Total waste of my time and money. $50 for nothing. What a waste.

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0/10

Its been over one month since the installers started a job at my house. Job was rushed. The hardwood is installed uneven. They left the job site a mess. The nose are not stained. They damaged my phone jack. Bell wants $85 to fix it. I called and asked the manager to come or send someone to come and take a look at the job. They did not. I filed a complaint with BBB to which they did not respond. The installers did not use the wax paper purchsed. Im now thinking of my next course of action because this is unbelievable and unacceptable. Its now almost Christmas and my house is still not done. This company only wants to take your money and leave you hanging afterwards. They engage in false and misleading advertisement. I was assured that the hardwood I purchased did not have knots. The wood was filled with burnt like markings on them.

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Company Response

Hi, we did not know about your concern but our manager will call you shortly to come and look at your floor and try to resolve the matter.