Alex in Toronto

I was very happy with the quality of work as well as the prompt completion of the project. I would definitely recommend Norris Deck & Fence. Thanks for a great experience. Alex

The initial call was great and there were all kinds of promises made. When the drivers arrived, they came unprepared (wardrobe units were not present and all wrapping materials non existent). The movers often complained for no good reasons whatsoever and when they moved stuff, they damaged my walls and a very pricey bedroom unit from the ArtShoppe. Once I called the office, I was not able to get a hold of the person who made all the promises and after half dozen calls and several text messages, they asked me to forward pictures which I did right away. They guy over the phone denied any wrongdoing which makes no sense as they were not present. The drivers said they tried their best to be careful but they still caused the damage, intentional or otherwise and they need to be held accountable. When I contacted them few days after not hearing back, I got a very useless person who started with we know the laws and that they will not cover it. That's the risk you take...bla bla bla.... I have left them emails requesting a quick resolution and by end of November once I have the damage repaired, I will be taking them to small claims court. They lack all honesty and I have pictures/video showing that my bedroom unit was not wrapped. I know they will not have a leg to stand on. I would stay away from using them at any cost as it is not worth the aggravation and headaches.